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Everything posted by Marcos
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Collect log policy
Marcos replied to serlockwright's topic in ESET PROTECT On-prem (Remote Management)
If you check Device Control logs in Endpoint logs directly on the client, are the events logged only once? -
Perhaps the best course of action would be uninstalling ESET and installing the latest version 12.2.23 from scratch. As staskz mentioned, it appears you had ESET Smart Security installed in the past which changed to ESET Internet Security as of v10. Although the upgrade should have been seamless, the ProgramData folder didn't change from ESET Smart Security to ESET Security for some reason.
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ESET Remote Adminstration ODBC Issue
Marcos replied to B.Gillissen's topic in ESET PROTECT On-prem (Remote Management)
I see that you use MariaDB which is not officially supported and issues may occur. -
Try deleting the files in safe mode as suggested here: https://superuser.com/questions/1032849/corrupt-transaction-resource-manager-after-windows-10-install Re-installation of Windows would also fix the issue but that's not what we would like to recommend since there's an easier way how to fix the problem with the Windows transaction system.
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It's most likely caused by the SQL Server 2012 Native client installed. MS SQL 2016 uses an ODBC driver instead as far as I know so it should not be needed.
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Weird, for us it worked. Try disabling all automatic exclusions and add them manually as per the KB article. As of MS SQL 2016, the issue doesn't occur.
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Bohuzial z popisu nie je jasne, aka tema je uzamknuta. Ak ste chceli odpovedat na starsi prispevok, je mozne, ze uz bol archivovany a v takom pripade nie je mozne pridavat dalsie odpovede. V takom pripade treba vytvorit novy prispevok ("topic").
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Eset Endpoint Install disables Network Adapter (Win 7)
Marcos replied to fokeiro's topic in ESET Endpoint Products
I'd suggest you try the following: - temporarily disable self-defense and reboot the machine - uninstall the ESET Firewall driver in your Local area connection properties and reboot the machine - - check if you can access the Internet - click Install -> Service -> Have a disk, browse to "C:\Program Files\ESET\ESET Security\Drivers\epfwlwf" and install it. - check if the issue has been resolved - finally re-enable Self-defense and reboot the machine -
Request unlock code to access password protected settings
Marcos replied to kawe's topic in ESET Products for Windows Servers
Are you from Guatemala? How did you contact customer care? You can drop me a private message me with your license key and the ID generated by the unlock tool. Alternatively you can remove ESET in safe mode using the uninstall tool as per https://support.eset.com/kb2289/. -
A WFP transaction error occurred. This is typically caused by corrupted Windows transaction system. To fix it: 1, Run cmd with elevated administrator rights 2, Run from the console the following commands: fsutil resource setautoreset true c:\ cd c:\windows\system32\config\TxR attrib -H -S * del *.blf del *.regtrans-ms 3, reboot the machine
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You can disable automatic MS SQL exclusions and add the exclusions manually as per https://support.eset.com/kb3078/#MicrosoftSQLServer
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Extortion Spam email with my password
Marcos replied to Diane's topic in Malware Finding and Cleaning
Such scam emails should be filtered out by antispam. -
1, This is not a bug but a new intentionally added feature. We understand that not all users will like changes made in the software. It's like with any other software or operating system; some will like certain changes, some not. It's not possible to make everybody satisfied. I've reported it as a wish for future versions that the notification appears only once after installation. 2, I've activated Endpoint using an offline license file (lf) on drive X but no other file was created there. NOTICE_mod should be created only in the modules folder, ie. "C:\ProgramData\ESET\ESET Security\NOTICE_mod" Couldn't it be that you set a specific folder on drive F: for application's data during installation and this file was created in it?
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Do you have ESET Mobile Security installed for Android installed on the mobile phone? Do you have it activated with a paid license? What error do you get when you run update? Does it make any difference if the phone is connected via wi-fi or 3G/4G ? Please contact customer care through the built-in form in EMS and let it submit logs as well.
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Could you please provide a screen shot of the error that is displayed when you run update manually?
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You have 2 options: - disable detection of potentially unsafe applications - exclude the app by the detection name