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Everything posted by Marcos
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If you are able to reproduce it easily, please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - reboot the machine - start recording a demonstration video - reproduce the issue (avoid unnecessary network communication to keep logs as small as possible) - disable advanced logging and stop recording the video - gather logs with ESET Log Collector and supply us with the generated archive and video for perusal.
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In order to prevent multiple topics on the subject, we'll draw this one to a close. Please continue with the discussion in the other topic https://forum.eset.com/topic/19007-main-you-are-protected-screen-keeps-popping-up-every-few-minutes/.
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Associated error code: 0x847695d7
Marcos replied to Marion's topic in ESET Internet Security & ESET Smart Security Premium
Please refer to https://forum.eset.com/topic/19024-error-code-0x847695d7-when-opening-firefox-for-banking/. A computer restart should fix it. To prevent multiple topics on the subject, we'll draw this one to a close. -
Unblock sites: pemerintahan.blitarkab.go.id
Marcos replied to Blitar's topic in Malware Finding and Cleaning
This forum is not meant to be a channel for requesting a website re-check. Please follow the instructions in the FAQ section at the right-hand side of this forum. -
This forum is not meant to be a channel for requesting a website re-check. Please follow the instructions in the FAQ section at the right-hand side of this forum.
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Website Blacklist Removal Request
Marcos replied to utconcealedcarry.com's topic in Malware Finding and Cleaning
This forum is not meant to be a channel for requesting a website re-check. Please follow the instructions in the FAQ section at the right-hand side of this forum. -
For me cdn-edge-dynamic-1-bhs-ca-ovh.gogcdn.net doesn't resolve at all.
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Associated error code: 0x847695d7
Marcos replied to Marion's topic in ESET Internet Security & ESET Smart Security Premium
What ESET product / version do you use? When exactly does the error pop up? Please post a screen shot for clarification. -
Something New In 12.1.31?
Marcos replied to itman's topic in ESET Internet Security & ESET Smart Security Premium
It merely shows the last file scanned by real-time protection. Real-time protection scans files locally, not in the cloud. With the LiveGrid feedback system enabled, suspicious files are submitted for automatic replication and analysis and in case a file turns out to be malicious, it will be detected and blocked also for other users with the LiveGrid reputation system enabled. The LiveGrid reputation system not only improves protection (detection) but also substantially improves performance and cleaning of threats. -
Connections to ts.eset.com
Marcos replied to Daren's topic in ESET Internet Security & ESET Smart Security Premium
There are also update servers in the above mentioned ranges (pico.eset.com). Haven't seen any communication with ts.eset.com yet while trying to reproduce the issue with the LiveGrid feedback system disabled. -
If uninstalling EAV and installing the latest version 12.1 from scratch doesn't make any difference, I'd suggest raising a support ticket for customer care.
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The security report is not a frequently accessed feature, there's no shortcut to it in the tray icon menu:
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The security report is not a frequently accessed feature, there's no shortcut to it in the tray icon menu:
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Connections to ts.eset.com
Marcos replied to Daren's topic in ESET Internet Security & ESET Smart Security Premium
As long as the LiveGrid feedback system and submission of statistical information is disabled, the product should not connect to ts.eset.com. Please gather logs with ESET Log Collector and supply me with the generated archive for perusal. -
I assume that flagging any executable built with PyBuilder as PUA would cause false positives. If PyBuilder was a tool to evade AV detection, then the tool itself would have to be detected.
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If a script is recognized as malicious or PUA, it will be detected upon access. Not sure if a compiled executable is extracted to a disk upon execution; if not then it might not be detected without AMSI. It'd need to be tested to tell for sure.
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If the script itself is detected, then the executable should be detected as well.
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website blacklist removal
Marcos replied to mohammadrahmati's topic in ESET Standalone Malware Removal Tools
This forum is not meant to be a channel for requesting website re-check. Please refer to the FAQ on the right-hand side of this forum for instructions how to report it to ESET. -
New bug with antispam module
Marcos replied to PassingBy's topic in ESET Internet Security & ESET Smart Security Premium
In that case gui is supposed to pop up so that you can see the scan results. -
I don't think that there's anything to be concerned about. Creating a hotspot to share Internet connection does not create a security risk for you, especially given that you shared it for a very short time. It's actually the connecting users who should be concerned about security.
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The program does not open
Marcos replied to Rafael Davila's topic in ESET Internet Security & ESET Smart Security Premium
What did you exactly do? Did you click the ESET icon in the system tray by the clock? Or you tried to open gui from the Start menu? If you don't remember the password to protect settings, use the Uninstall tool in safe mode and then try installing the latest version 12.1 from scratch. -
Something New In 12.1.31?
Marcos replied to itman's topic in ESET Internet Security & ESET Smart Security Premium
Real-time protection has nothing to do with the AMSI scanner.