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Marcos

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Posts posted by Marcos

  1. I was unable to find a license by the email address you used to register in this forum so I assume you used a different registration address for your license.

    First of all, do you have a license for Endpoint and server products or for consumer version? While my.eset.com serves for home users, ELA and the new EBA portal are intended for managing business licenses.

    If you have an EBA account created but no license added there, you could change your password to a temporary one and provide me with the email address and the password so that I could try it myself. Anyways, the best course of action would be raising a support ticket so that the case is properly handled and tracked.

  2. I'm sorry to hear about the issues you encountered, however, ESET's products are popular and highly awarded worldwide. I for one haven't heard about issues connected with our products that would cause disruption of user's workflow. I would strongly recommend customer care first since it sounds you are having bigger problems with your system and that are not caused by ESET that would not most likely be sorted by getting a refund and uninstalling it. Of course, a refund is possible within 30 days since the purchase if I remember correctly.

  3. I'm afraid you fell victim of a scam since you most likely didn't contact ESET through the official website www.eset.com/us that is maintained by ESET, LLC from San Diego. Firstly, ESET still supports Windows 7 and will continue to support it for the next few years. We even still offer v9 which officially supports Windows XP. Secondly, the price for ESET's products is much lower. The price for ESET NOD32 Antivirus for new customers is below $40 and even less if you are purchasing a renewal:

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  4. 1, Since it was found in the WinSxS\temp\PendingRenames folder, judging from the name of the executable I assume it was created during a Windows update.

    2, Probably because Windows update attempted to download and install it again and again.

    3, Windows update should install it alright once it's not detected / blocked. Still, it's just a hunch that it was Windows update that generated the file.

  5. Problem je, ze ste po instalacii prepli firewall do uciaceho sa rezimu, v ktorom je standardne 2 tyzdne. Pocas tejto doby sa automaticky vytvaraju povolovacie pravidla pre vsetku komunikaciu. Po ukonceni uciaceho sa rezimu ste prepli firewall do administratorskeho rezimu, teda nove pravidla sa uz dalej nevytvarali, ale aplikovali sa existujuce. Vzhladom na to, ze napr. pre utorrent sa vytvarali velmi specificke pravidla pre konkretny vzdialeny port a IP adresu, po zmene do administratorskeho rezimu prestal komunikovat, ak sa neaplikovalo ziadne z existujucich pravidiel.

    Odporucal by som zmazat vsetky pravidla a pouzivat automaticky rezim. Ak chcete pouzivat uciaci sa rezim, v pripade blokovanej komunikace tento vyzaduje reviziu pravidiel a pripadne ich zovseobecnenie, tj. napriklad zrusenie vzdialeneho portu a IP adresy v pravidle a ponechanie iba 1 pravidla pre konkretnu aplikaciu.

  6. Please check if C:\Windows\Temp isn't full of redundant temporary files. If it is, delete them.

    If that's not an issue, enable advanced network protection and update engine logging in the advanced setup -> tools -> diagnostics, run update, then disable logging and gather logs with ESET Log Collector for perusal. You can upload the generated archive here.

  7. Product: ESET Security -- Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services.

    A Procmon log from a failed install might shed more light. I'd suggest raising a ticket for customer care and providing them with both the Procmon log and fresh ELC logs gathered after the failed install. You can provide me with a download link to the logs as well but it's important that the case is properly handled and tracked by customer care.

  8. Dobry den,

    Administratorsky rezim funguje presne tak, ako sa aj sprava na Vasom pocitaci - povoli komunikaciu, pre ktoru existuju povolovacie pravidla vsetku ostatnu komunikaciu zablokuje. Ak nastava problem s blokovanim komunikacie po aktualizacii aplikacii, overte, ci cesta k exe suboru ostava nezmenena.  Ak cesta ostava rovnaka, overte si este nastavenia detekcie zmeny aplikacii v rozsirenych nastaveniach sietovej ochrany, ci je tato moznost zapnuta a ci nie su niektore aplikacie vylucene:

    image.png

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