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Marcos

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Posts posted by Marcos

  1. We are said to hear that you are moving away from state-of-the-art security products that ESET develops. We would highly appreciate if you could elaborate more on the reasons that made you make such decision.

    And to answer your question, simply uninstall ESET (e.g. from the ESMC console if you have it installed on many computers) and that's it.

  2. 8 minutes ago, Fran Nava said:

    Thers is no way to search for specific file names and get a list, like using sysinspector or something?

    Definitely not within the program but you could probably use a series of commands in a batch file and then use ecls.exe to scan them. However, since elcs.exe doesn't support loading a list of paths to files, it would need to load before a file is scanned and then unload which would be time consuming.

  3. If the computer is managed by ESMC, try temporarily stopping the ESMC Agent service (Sef-defense must be disabled) to prevent policies from being applied. Then try unistalling EFSW and installing it from scratch to ensure that scheduled tasks have correct IDs.

    Should the problem persist, please open a support ticket for customer care and provide logs collected with ESET Log Collector for a start.

  4. Please keep in mind that this forum is not meant to substitute contacting customer care. This is not a trivial issue and analyzing the logs would take more time which I currently don't have. If you have contacted customer but didn't get a response withing a reasonable time, please provide the ticket number as well as information whether the ticket was created for ESET, LLC or another partner who would then contact ESET HQ for troubleshooting.

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