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Marcos

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Everything posted by Marcos

  1. Thanks for the heads-up, it's fixed now.
  2. Please elaborate more on what you mean by classifying computers by two factors.
  3. Do you have ESET CyberSecurity or ESET CyberSecurity Pro? If so, the latest version is 6.9.60.0 so not sure if you are referring to Windows product version 7. The latest version for Windows is v13.2.15 and v7.3.2036 in case of Endpoint (business product).
  4. Did you activate Anti-Theft and marked the device as missing?
  5. Please elaborate more on the issue or contact your local ESET support. As for the screen shot you've enclosed, it's unreadable and it appears that it's in no way related to ESET.
  6. The option was removed since it caused more legitimate than malicious detections.
  7. Please provide logs collected with ESET Log Collector on a client machine.
  8. A solution is to run a custom scan without WMI and the registry selected as targets as itman already wrote.
  9. That's because actual attacks are attempted during a network scan and it would not be good to attack your company's network infrastructure for instance. Network scans are not carried out if you just ignore the warning shown with public networks.
  10. You can contact ESET Romania and check if the ticket was created. For contact information visit https://www.eset.ro/about/contact. Just in case, did you check the spam folder in case the confirmation email was incorrectly evaluated as spam?
  11. Please compress it into a zip or rar archive, these should be allowed here. Also you mentioned that the network is public. Connected Home Monitor works only partially in public networks and most of the checks are performed only in home networks.
  12. Looks like the machine should be already clean since only a PUA was detected during the scan. Are you still getting detections from the startup scanner?
  13. How does the issue manifest? Users have been using ESET on Windows 19 2004 without any issues related to this specific OS version. It should work alright even with the latest Insider preview build 20175.
  14. Please provide logs collected with ESET Log Collector as well as a screen shot of the alert. Do you actually have ESET NOD32 installed and not ESET Internet Security or ESET Smart Security Premium that also contain network attack protection?
  15. There are malicious redirects to porn sites, phishing and ads so you should be actually happy that ESET has protected you.
  16. You can run a custom scan with WMI and registry not selected as targets or simply wait until these objects are scanned. As soon as the scanner finishes scanning them and starts to scan drives.
  17. Please check on the clients if the Regular update task is enabled in Scheduler:
  18. What games are you unable to install? Does the installer end with an error but after uninstalling ESET it works? Were you alerted about some files, if detected?
  19. Do you receive email through IMAP(S)? If so, I'd recommend opening a ticket with your local support since further logs will be needed for perusal. A test account on the mail server may be needed as well. If you have access to your email via web, log in to the mail service and delete the offending email via the browser.
  20. Please provide C:\ProgramData\ESET\ESET Security\homenet.dat for perusal.
  21. A device may return different names. It's possible that its name was determined in a different way on either machine. Please provide C:\ProgramData\ESET\ESET Security\homenet.dat. As long as the IP and MAC address of the router match on both machines, you are safe.
  22. I've found out that a reboot is required only when Device Control is enabled. Should have more info on this next week.
  23. Did you wait long enough for changes in DG to replicate to clients and then back to the server?
  24. A reboot is always recommended when installing a newer version over an older one. However, it's required only if you install v7.3 over an older version. This will be eventually solved via the so-called micro program component updates that will be available some time after the next version of ESMC planned for Q4/20.
  25. It doesn't. Only upgrade from an older version than 7.3.x does.
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