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Marcos

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Posts posted by Marcos

  1. I'm afraid that we won't be able to help here any further and a ticket with your local support will need to be created. Note that this forum is not meant to be a substitute to contacting your local customer care but rather for sharing knowledge with moderators and advanced users. Even though an ESMC developer chimed in, the root cause was not obvious and more iterations and possibly logs too will be needed for further analysis. As for the response time, complaining after 2 hours of not receiving a response is not appropriate. Such short response time is provided by customer care and is guaranteed by SLA only for customers who pay for premium support.

  2. 11 minutes ago, luismendozadl said:
    Today I get a message on a computer that uses the April license, indicating that I verify that the license is valid, and I cannot do it, because the license manager does not send me the verification email. Notwithstanding the foregoing in the detail section of the license, it indicates that the 5 devices are active.

    Unlike the license with the public ID 3AJ-HVG-RNB, the one with PID 3AH-6E8-WW8 is not registered to your email address but to c......t@micronet.es which belongs probably to the seller and that's the problem. Sellers should register licenses with end-user's email addresses. Please contact the seller to correct it, then you will be able to manage your license yourself.

  3. On 8/19/2020 at 12:00 PM, funzee said:

    @Marcos I cannot send you direct message because of error.
    Any update on this? (look for previous message)

    Please provide ELC logs since we didn't get your configuration. It appears that TLC communication of svchost.exe is filtered which doesn't happen with default settings.  Also please enclose the output of running the following commands:

    tasklist /svc
    systeminfo
    
  4. Unfortunately without a complete or active memory dump from the point when the issue occurs it's impossible to find out what's going on. In case of issues like this, please open a ticket with your local support so that the issue is properly tracked and you receive a response in a timely manner. Without a proper diagnostics and analysis it's not possible to move further, find the root cause of the issue and possibly make a fix.

  5. 3 minutes ago, Bobobot said:

    Does ESET protect Time Machine backups also?

    ESET's real-time protection scans files that are read from or written to a disk. However, in case of backup we recommend excluding the backup folder from scanning to avoid performance issues.

  6. Unfortunately I'm afraid we've run out of ideas. Please create a regular ticket with your local ESET support who can escalate the issue to developers and pass them logs for perusal. Please note that this forum is not meant to be a substitute of customer care; especially when it comes to issues where the cause cannot be easily determined and further iterations and logs are needed, we strongly recommend filing a support ticket to ensure that it's properly tracked and responded in a timely manner.

  7. On 8/31/2020 at 1:24 PM, Reto said:

    Number of clients means the amount of users that are connected to the terminalsevers at the same time?

    Correct.

    On 8/31/2020 at 1:24 PM, Reto said:

    What about the Mail Security and PST-Files?

    We do not scan PST files with the on-demand scanner. However, with Outlook integration and scanning of read email enabled, any email message that is opened in Outlook will be scanned for possible threats.

  8. Since you are in the official ESET forum, you can expect the only answer :) Honestly, you won't go wrong with ESET, just purchase ESET Internet Security or ESET Security Premium which provide additional features, such as RDP bruteforce blocking. ESSP also provides a password manager and disk encryption features.

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