Marcos
-
Content Count
20,568 -
Joined
-
Last visited
-
Days Won
896
Posts posted by Marcos
-
-
11 minutes ago, luismendozadl said:Today I get a message on a computer that uses the April license, indicating that I verify that the license is valid, and I cannot do it, because the license manager does not send me the verification email. Notwithstanding the foregoing in the detail section of the license, it indicates that the 5 devices are active.
Unlike the license with the public ID 3AJ-HVG-RNB, the one with PID 3AH-6E8-WW8 is not registered to your email address but to c......t@micronet.es which belongs probably to the seller and that's the problem. Sellers should register licenses with end-user's email addresses. Please contact the seller to correct it, then you will be able to manage your license yourself.
-
22 minutes ago, easy said:
Hi, I'm trying to do the same thing, register ESET in Linux, I could find my U/P on my.eset.com before, but I can’t find it now. Is there any way to check U/P?
Since I was unable to find any license registered to your forum email address, please contact the seller from whom you purchased the license.
-
On 8/19/2020 at 12:00 PM, funzee said:
@Marcos I cannot send you direct message because of error.
Any update on this? (look for previous message)Please provide ELC logs since we didn't get your configuration. It appears that TLC communication of svchost.exe is filtered which doesn't happen with default settings. Also please enclose the output of running the following commands:
tasklist /svcsysteminfo -
Current versions with legacy extensions work 100% despite the notice. A new version without legacy extensions should be released soon.
-
Unfortunately without a complete or active memory dump from the point when the issue occurs it's impossible to find out what's going on. In case of issues like this, please open a ticket with your local support so that the issue is properly tracked and you receive a response in a timely manner. Without a proper diagnostics and analysis it's not possible to move further, find the root cause of the issue and possibly make a fix.
-
Real-time protection should stop the ransomware from running so it even should not get to the point when it tries to encrypt the backups.
-
3 minutes ago, Bobobot said:
Does ESET protect Time Machine backups also?
ESET's real-time protection scans files that are read from or written to a disk. However, in case of backup we recommend excluding the backup folder from scanning to avoid performance issues.
-
You can open a support ticket. However, the url lists were not made to handle dozens of thousands of records. Also evaluation of so many urls may have a negative effect on browsing speed.
-
Unfortunately I'm afraid we've run out of ideas. Please create a regular ticket with your local ESET support who can escalate the issue to developers and pass them logs for perusal. Please note that this forum is not meant to be a substitute of customer care; especially when it comes to issues where the cause cannot be easily determined and further iterations and logs are needed, we strongly recommend filing a support ticket to ensure that it's properly tracked and responded in a timely manner.
-
Ok, so must be then that the trusted zone is not configured properly. Check "Known networks" and make sure that the computer from which you connect is in a network marked as "Home or office network":
You can also try adding the IP address or the whole subnet to the Trusted zone in the zone setup.
-
Since RDP is allowed only in the Trusted zone by default, please make sure that you have the trusted zone set up properly. Also make sure that you have no custom firewall rule created that would block the RDP communication.
-
-
3 hours ago, jbaronp3 said:
Hi, I'm trying to do the same thing, register ESET in Linux. I have a license key, but need a U/P if it's not too much trouble, or is there something that can convert that to a U/P? I see there's a page to go the other way.
Please check your personal messages.
-
Did you ever had ESET installed before? Does running the uninstall tool and removing any possible leftovers make a difference?
https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
You have applications installed both in c:\program files and d:\program files. Does installing ESET in c:\program files make a difference?
-
First of all, we kindly ask you to post in English so that moderators and other users can understand you and be able to help.
Did you install the latest version of Endpoint 7.3 on the client? Please provide logs collected with ESET Log Collector on the client.
-
Please carry on as follows:
- enable logging of blocked operations in the advanced HIPS setup
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector and upload the generated archive here. -
Was it detected in a temp file created by the browser? In such case it was probably deleted by the browser itself before ESET could clean it. Please provide the whole record (raw) from the detection log. Also please provide logs collected with ESET Log Collector so that we can check if web access protection is not misconfigured somehow.
-
On 8/31/2020 at 1:24 PM, Reto said:
Number of clients means the amount of users that are connected to the terminalsevers at the same time?
Correct.
On 8/31/2020 at 1:24 PM, Reto said:What about the Mail Security and PST-Files?
We do not scan PST files with the on-demand scanner. However, with Outlook integration and scanning of read email enabled, any email message that is opened in Outlook will be scanned for possible threats.
-
Well, we must first know what communication was blocked and then check your config. to determine why it was blocked.
-
First of all we kindly ask you to post in English. This is an English forum and most moderators and users understand it as a common language.
As to you question, please provide the public ID of your license for verification.
-
What CA did you choose in the Certificate panel?
-
10 minutes ago, 207_tech said:
An employee has his gmail account setup in Outlook, and I am getting flooded with alerts. 83 Hits so far today.
A workaround should be to log in to Gmail via the web interface and find and delete the email that is detected.
-
-
Since you are in the official ESET forum, you can expect the only answer
Honestly, you won't go wrong with ESET, just purchase ESET Internet Security or ESET Security Premium which provide additional features, such as RDP bruteforce blocking. ESSP also provides a password manager and disk encryption features.
Honestly, you won't go wrong with ESET, just purchase ESET Internet Security or ESET Security Premium which provide additional features, such as RDP bruteforce blocking. ESSP also provides a password manager and disk encryption features.
connection between ERA server and agents fail
in Remote Management
Posted
I'm afraid that we won't be able to help here any further and a ticket with your local support will need to be created. Note that this forum is not meant to be a substitute to contacting your local customer care but rather for sharing knowledge with moderators and advanced users. Even though an ESMC developer chimed in, the root cause was not obvious and more iterations and possibly logs too will be needed for further analysis. As for the response time, complaining after 2 hours of not receiving a response is not appropriate. Such short response time is provided by customer care and is guaranteed by SLA only for customers who pay for premium support.