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Showing content with the most kudos since 05/18/2020 in all areas

  1. Greetings! Listed as fixed in 7.3 "An on-demand scan launched from the ESMC console could shut down the computer even if this post-scan action was not selected" is exactly what started happening after I've upgraded Endpoint clients to 7.3. Never happened before. The process C:\Program Files\ESET\ESET Security\ekrn.exe (WKST-VRN-BKP01) has initiated the power off of computer WKST-VRN-BKP01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned) Reason Code: 0x80000000 Shutdown Type: power off Comment: Computer scan completed That comes from sche
    5 points
  2. Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server.
    4 points
  3. Hi, the problematic domain you reported has been already removed from the cloud blacklist. The quickest way to solve such cases is to send the email sample to nospam_ecos@eset.com (https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab#spam) as those are handled almost immediately. Also based on the sample we have identified a problem in the algorithm that selects the sender's address from email headers in some cases (Return-path: header), and it will be also addressed by an automatic update. Regards, Matej
    3 points
  4. Component upgrade task upgrades only ESMC/EP components, as is ESET Management Agent, ESMC Server and ESMC WebConsole, but it does not upgrade other, especially third-party components as is Apache Tomcat, Apache HTTP Proxy or MS SQL Server. Thus benefit of performing manual upgrade using all-ine-one installer for Windows, or performing upgrade ot EP/ESMC Appliance using "migration" to new version, is that also third-party and and possibly other support tools are upgraded. Also note that manual upgrade is less prone to failures caused by environment issues, as are those network related, but
    3 points
  5. Marcos

    MacOS 11 Update Issues

    We are in the process of finalizing a new version of Endpoint with all system extensions compatible with Big Sur 11.2. It should be released towards the end of March.
    3 points
  6. Primordiarch

    2FA for my.eset.com

    Hello. Please add 2FA feature on my.eset.com. Thanks.
    3 points
  7. Hello @Kostadin_k, EFDE for mac utilizes FileVault because there is no other way to FDE macOS. Apple prevents its system to use FDE from 3rd party vendors. EFDE for win is a different story. Microsoft allows for vendor´s proprietary encryption and we have this covered. So we are pretty much covered on both macOS and Windows. But yes, adding Bitlocker management to ESET Protect (Cloud) is an option, but even if we go this direction in the future, it will not work as seamlessly as you described. Taking over management of an already encrypted machine is more than complicated becaus
    3 points
  8. When we update our ESET Agents we find that we need to have all our machines reboot. With the reboot option in the management console the machines just reboot with no warning. Any open work is lost and the user is confused, thus generating a call to the help desk. Would it be possible to have a reboot notification when pushing a reboot on a machine. ESET is finishing an update and will reboot in 30min. Reboot later or reboot now. I reached out to support and was told to post this request here.
    3 points
  9. Today (February 25) we plan to release a Detection engine update with expected size around 12,2 - 12,4 MB. We expect that the update will be available on the update servers for the clients to download at around 14:00 CET (+/- 30 minutes). This change will optimize the way how we store the data and will reduce the Detection engine size, it's memory footprint and also will make further updates smaller. The Micro updates scheduled on February 26 will have the weekly update package around 13 MB in size and the monthly update package up to 15 MB. Peter on behalf of the te
    3 points
  10. Problem fixed. Windows server updates had reactivated a couple of services which had nabbed port 80. Simply disabling them negated the issue. I'm now planning on moving the EEE server onto a different port to resolve the issue permanently during the downtime over the weekend.
    3 points
  11. Hello ESET Endpoint Security / Antivirus users, It’s been quite a while since we released the 7th generation of our Endpoint solutions, so naturally you may ask when the generation 8 will be released. We have good news to share, as we are approaching the final stages of development and preparation for the release, we would like to share it with you so you can try it before it gets released officially and give us feedback on it, which is very valuable for us. I guess the first question, which comes to mind is what will be the new features of it. Let me briefly name some: Secure
    3 points
  12. Hi Thomas, My solution is the following: 1.: - I created a dynamic group for collect the computers with error message "Restart required" : 2.: - Then I defined a CRON triggered task for send a pop-up window message into the affected computers: "Hello Collegue, please restart your computer as soon as possible because an ESET software update...bla..bla" or something like this You can configure the CRON for example launch the message hourly, every 10 minutes or as you want It works pretty fine
    3 points
  13. Avast blog article here: https://blog.avast.com/cybercapture-protection-against-zero-second-attacks . Detail on configuration options here: https://support.avast.com/en-us/article/54/ Of note is this feature exists even in Avast free version. Time Eset "get with the program" and offer same like capability for their home use products.
    3 points
  14. The fact is Eset has all the internal mechanisms in place to accomplish this. All they have to do is block the process until LiveGrid black list determination processing has completed. As to the false positive element, I say "to hell with that." Most home users would not be significantly impacted by such process blocking. This could be also further refined by adding Trusted Publisher, signing, etc. criteria to Eset Reputation scanner. Failure on reputation coupled with suspected malicious activity should be enough to block until LiveGrid initial scanning is completed.
    3 points
  15. We are aware of the problem with Windows applications and the changing path with each update. There is a plan to come with up a solution to this in long term. Also I can assure you that we value any constructive feedback or suggestion and it's discussed with product managers and developers.
    3 points
  16. This was in Cloud Administrator topic but should be here too Description: A new task/setting to reboot computers with a popup message warning,Detail: Add the possibility to notify user that computer will be restarted when reboot computer task is triggered and let them for example 5 minutes to save/close programs/data.
    3 points
  17. It had been discussed again and again. but I still want to say: with endpoint 8.0, Please give up stupid MySQL and use MariaDB. check current system requirement it is really funny: MySQL ODBC driver versions 5.3.11 and later, 8.0.0 – 8.0.15 and 8.0.18 and later are not supported.
    3 points
  18. Yes, v14 is going to be released later this year. It will be announced here as well as via other marketing channels.
    3 points
  19. Hello guys, thank you for your feedback. We will add Bitwarden to the list of whitelisted extensions that can be loaded in the protected browser. Regards, Tomas
    3 points
  20. It's been more than 5 years I've use ESET software on my computer and ESET is the best for me. here are some reasons I still use this Boy: Inexpensive Easy-to-use interface Good malware protection Secure browser for online payments Fast scans Lots of useful extra features Small system-performance impact File encryption, hardened browser extension, webcam protection What else do you need for your security? for me having a VPN access is the one but it's not a big problem. I very much appreciate your support ESET.
    3 points
  21. It appears that a number of Eset users employ license "crackers." It also appears that a number of Eset forum participants feel that the most widely used , the KMS software family of crackers, are safe. As noted in this recent analysis of KMS based software by AVLabs in Poland, they are definitely not safe to use. KMSAuto and KMSpico are the most commonly installed hacktool on computers in Poland https://translate.google.com/translate?hl=en&sl=pl&u=https://avlab.pl/&prev=search&pto=aue Note: This article was posted in the Polish language. Hence the use
    3 points
  22. You are just angry at something that you can't change , all companies do the same , they release an update and then they give the change notes after a while , or go meet Microsoft , they won't tell you what changed. or say hello to Steam I don't represent ESET , and I don't work for them , but a delay of a bit or few hours after being posted in their download page and after that to their forum , it doesn't mean anything bad , they have posted it they didn't hide them , It's just a matter of a little bit of time delaying the upgrade so you can read the notes and after than initiate your up
    3 points
  23. I think this is resolved in just-released ESMC 7.2 where it look like this:
    3 points
  24. We are currently debugging the issue. Most likely we will be able to address it via an automatic HIPS module update.
    3 points
  25. The PUA detection is correct. It's optional. For more information what PUA are, please read https://support.eset.com/en/kb2629-what-is-a-potentially-unwanted-application-or-potentially-unwanted-content. If you think that benefits of using a particular PUA outweigh possible risks, you can exclude the PUA from detection.
    3 points
  26. dwomack

    Forum Feedback

    This is your place to let us know about technical issues and give other general feedback about the Forum. Having trouble signing into the Forum? Unable to create a topic or post a reply? Getting any error messages on the Forum? Have any specific issues with anything at all related directly to the design or functionality of the Forum? Let us know! We cannot always impliment your suggestions but we always take your feedback seriously. Be respectful, be thorough and follow the Rules of the Forum. PLEASE do not post product support-related questions in this topic.
    2 points
  27. If your license is not restricted for use to a specific country and works, you don't have to do anything. When it expires, you can purchase a new license in your current country. If you would like to keep the existing license and purchase a renewal, you'd need to ask your previous license issuer to transfer your license to the ESET partner in your current country.
    2 points
  28. Marcos

    2FA for my.eset.com

    As far as I know, this was already requested and adding 2FA is on the to-do list.
    2 points
  29. Hi Jeffry, Thank you for your message. The best way to exclude this detection would be to create an advanced exclusion. Below an example of an advanced exclusion to exclude code injection triggered by a legitimate process: <definition> <operations> <operation type="CodeInjection"> <operator type="and"> <condition component="CodeInjectionInfo" property="CodeInjectionType" condition="is" value="ApcQueue" /> <condition component="FileItem
    2 points
  30. Hello guys, thank you for your reports, I checked it with the QA and Dev, they are aware of this issue. Once the upgrade fails, can you please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support?ref=esf upload them to a safe location and send me a private message with the download details and reference to this forum topic? Once you do, the work-around is to disable the Web access protection to apply the upgrade. We apologize for the inconvenience caused, Pete
    2 points
  31. Hi, today at 11:30 a bunch of our enpoints updated and the TLS connection to our IMAP server with thunderbird stopped working. We saw that about at 14 another update came out but it isn't fixing the proken clients and we need to reinstall nod32 or create a new thunderbird profile. Are you working on an update that is going to fix the issue? Regards Giuseppe
    2 points
  32. Hi everone, I found the solution to this topic on a German speaking thunderbird forum. For all non-german speaking people, here the translation with the action plan which solves the issue. At least for me. Not sure though if all menu names are correct, as I only have German versions. But you get the point I assume. Open ESET NOD32 Antivirus -> Setup-> Advanced setup -> Web and E-Mail -> SSL/TLS Here disable the SSL/TLS-protocol filtering -> deakctivate Open Thunderbird -> Tools -> Options -> Privacy &Security -> Certificates Check
    2 points
  33. According to https://support.eset.com/en/news7604-eset-support-of-macos-11-big-sur, a version compatible with Big Sur that will include a firewall is planned for Dec 2020:
    2 points
  34. Yes, that was a false positive. Updates were already stopped a while ago and a fix is being prepared. It should be available within a few minutes. We apologize for the inconvenience.
    2 points
  35. Mirek S.

    MDM and weak certificate

    Hello, Android team is currently investigating this issue with self-signed certificates. If You use self-signed certificates (ESMC generated) please fill ticket with customer care so there is more data regarding this (we will need logs from phone and mdm certificate to speed up the process). Sorry for inconvenience, M.
    2 points
  36. We can't change what happened and you're unlucky that a non-authorized seller sold you a pirated license 2 years ago. Now if you're still reluctant to buy from your local ESET website then you may go to one of the authorized partner by yourself and buy a physical copy of it from there and this time make sure to register the ESET license to your ESET account. An account isn't needed but it lets you see if the license you is being used on a PC or not. https://www.eset.com/lt/platintojai/
    2 points
  37. I've tried many AVs and kept moving in the past unhappy with them but once I switched to eset I've never looked back. Doesn't hog the system, good detection and good support
    2 points
  38. The latest ESET's products (v13.2 and Endpoint 7.3) are compatible with Windows 10 21H1. There should be no difference in performance after upgrade to Windows 10 21H1.
    2 points
  39. Marcos

    Deleting Ransomware Notes

    Making the ransomware note undetected was already considered and pros substantially outweighted cons.
    2 points
  40. Duplicate topic, we'll draw it to a close. The discussion can continue in the original topic.
    2 points
  41. itman

    License issue

    You need to contact whomever you purchased the license from to straighten this out.
    2 points
  42. Obviously a crack was applied so updates from the pirated server won't work. Unfortunately we do not sell to Iran but you can uninstall ESET, install it from scratch and activate a 30-day trial version.
    2 points
  43. Hello @itman, the .exe itself is not malicious, it loads the .dll, which is being detected... Peter
    2 points
  44. Marcos

    ESMC Auto Upgrade

    ESMC is a complex mission-critical product and it's important for administrators that it runs reliably all the time. Upgrade should be performed after backing up the database and at the time when administrators can afford to solve possible issues should something go haywire during upgrade. Likewise administrators do not let server systems upgrade automatically and immediately after the OS maker releases updates not addressing critical vulnerabilities.
    2 points
  45. Marcos

    Domains false positive

    Since this forum is not a channel for disputing detections and url blocks. we'll draw this topic to a close. Only the security malware lab is entitled to make decisions about url blocks. In this case, the blocks appear to be ok. Aggressive or misleading ads are subject to detection as well.
    2 points
  46. Do you have libappindicator1 installed?
    2 points
  47. After leaving eset for the last 3 plus years its' its glad to be back.I used another top brand name security software,and after installing the lastest version,and after about a week of the trial version,I was excited to purchased eset,upon install I noticed a difference the way my machine acted.Very Smooth and Stable,I didn't know security software could make that big of a difference.What a difference ESET made on my machine.I can't speak for everyone,but I know eset security did for me,So For So Good, Thank You
    2 points
  48. Got it from VT. In fact, it's not detected because of the extension but with a correct extension it would be detected: updatewins.js - JS/Kryptik.BPU trojan. The detection was created between Feb 17-20. We'll adjust it so that such files can be normally detected.
    2 points
  49. I don't think it's possible. Moreover, I can't think of a good reason to not use the latest installer.
    2 points
  50. Since you seem concerned about various Eset network outbound connections, here's a list of IP addresses and URL's used by various Eset products and features within: https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall
    2 points
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