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  1. Hi, the problematic domain you reported has been already removed from the cloud blacklist. The quickest way to solve such cases is to send the email sample to nospam_ecos@eset.com (https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab#spam) as those are handled almost immediately. Also based on the sample we have identified a problem in the algorithm that selects the sender's address from email headers in some cases (Return-path: header), and it will be also addressed by an automatic update. Regards, Matej
    3 points
  2. Assuming you purchased your Eset license from Eset N.A. eStore, you should have received via e-mail two e-mails. One e-mail contains your license key data and the second e-mail is a purchase receipt. Note that Eset N.A. which is located in San Diego, CA handles all Eset North America sales and support activity.
    1 point
  3. Yes I just did that and sent the files to Marcos DM 😃 Thank you
    1 point
  4. itman

    HIPS Logging Bug

    True. However, I think it appropriate that if a user created firewall rule existed that block the communication, the Network Wizard should ignore it since it was user created. My understanding of the Network wizard was to make the user aware of blocked activity due to an existing Eset default firewall rule, or any blocked activity for which an user firewall rule does not exist for the activity.
    1 point
  5. itman


    Eset in the U.S. now uses Live Chat only: https://helpus.eset.com/ . Something BTW I personally detest.
    1 point
  6. https://www.eset.com/uk/support/sysrescue/ or why not use the ISO and rufus?
    1 point
  7. You must go one step back to select the product:
    1 point
  8. Hello, Here is a snippet of a post I made on Reddit discussing the differences between ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium: Feature Comparison NOTE: This section is updated from the post here discussing the ESET Version 13 consumer programs. Program► Feature▼ ESET NOD32 Antivirus1 ESET Internet Security ESET Smart Security Premium Advanced Machine Learning ✔️ ✔️ ✔️ Advanced Memory Scanner ✔️ ✔️ ✔️ A
    1 point
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