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Showing content with the most kudos since 10/20/2021 in all areas

  1. itman

    Customer satisfaction survey 2021

    Comments: 7). Will not renew my EIS subscription unless LiveGuard capability is provided in EIS to block and submit for cloud scanning all locally detected suspicious Eset detection's. That is all currently files being submitted to LiveGrid but allowed to run. 8). LiveGuard in ESSP currently does not include the ability to set detection confidence levels and receive a suspicious verdict based on those levels as exists in EDTD. This would also include a display of suspicious factors found. 9). HIPS file wildcard specification capability that I have asked for years.
    3 points
  2. I hate when things are changed for the sake of change. I like that ESET maintains the same interface throughout multiple versions and yearly updates. Antivirus isn't like an ide that you maybe staring at for a while. It should sit in the background and rarely be interacted with. Last thing anyone should want to do is waste 10 minutes looking for a setting because the interface has been updated.
    3 points
  3. ESET is a vendor of antivirus software and as such should have a consistent interface with only minor changes over the time to avoid confusion by users after upgrading to newer versions. Moreover, users should not keep the AV's gui open often, watching it for a long time so adding visual effects does not matter unlike in the case of operating system for instance which must attract home users. Last but not least, I'd like to remind that this topic is intended for posting suggestions. It's not for lengthy discussions which would spoil it. If you have a comment or want to discuss something, please create a new topic.
    3 points
  4. I wonder what you guys meaning of all of this, LiveGuard was introduced probably because there was need for 0-day protection and also Smart Security lacked something special that differs it from Internet Security The complaint here is that LiveGuard does take 1-10 minutes inorder to process what has been sent to Cloud and with that time it's blocked till it gets approved by ESET, even also as been reported that Signed files are even reported and uploaded, Let's not forget that before a while there was an article about Microsoft signing drivers which in the end was a malware LiveGuard is a kind of sandbox analysis server that is available for Smart Security products, which is normal thing for a sandbox to take time to process and analyze and send back information, there was a complaint before that LiveGrid doesn't block/prevent because it didn't have an update for a kind of file/threat , now that what LiveGuard is doing , it's blocking a file that it never seen before , which what people requested in order to prevent never seen before Ransomware files For sure a new feature , it would contain bugs and need to be fixed and optimized more and so the servers are , even if one will go and have EDTD and one endpoint for it , it would take the same amount of time for analysis And probably LiveGuard is powered by EDTD so would be same same. LiveGuard is very nice addition by ESET , it can be fixed and optimized more for sure and I believe by the time passes it's database will be bigger and better, it's still the first public version for it , but for the question to use it or not , well Internet Security is still there if answer is not.
    3 points
  5. I will add to what marcos has put above by adding over the years, new features have been introduced e.g. ransomware protection, network device monitoring and just with the new version 15, ransomware shield. I have seen other AVs in the past change their UI each year and sometimes it felt like a way to hide there wasn't much new. While I always like to try new versions and see changes, changing the UI just because makes no sense. If it is for making things easier then fine but just to change the look could cause more issues. I'd much rather see Eset add more features over changing the interface
    2 points
  6. You can customize only Web Control alerts: This is a known bug, will be fixed automatically soon.
    1 point
  7. Please raise a support ticket with your local ESET distributor since further logs and investigation will be needed.
    1 point
  8. You said everything.
    1 point
  9. Native support is planned for Endpoint v7, ie. it won't be available sooner than some time next year. In the mean time, the current version of Endpoint for Mac works on M1-powered systems via Rosetta 2 emulation just fine.
    1 point
  10. Trying to update from 14.2.24.0 to 15.0.16.0. From the home tab I've hit Accept & Update for the new license agreement, once I hit that I get and Elevated ESET client prompt, I hit yes on that window and it takes me to the update tab. From there I hit Update product now(because it isint updating at this point). That takes me to another Elevated ESET promt, which again brings me back to the update tab and does nothing... Please Alpha and beta test your software before unleashing it on the public, unless you want to pay us for testing... thanks
    1 point
  11. I'd like to add that that while I enjoy Eset and enjoy being part of the insider testing group, and have no plans myself in leaving, I've seen that some features missing are being offered by the competition and other users may decide to jump ship. For example a lot are offering more features to help with ransomware e.g. protected folders, rollback etc. While these can go wrong e.g. ransomware may break into the protected folders, surely it is better to have it as extra protection. Same goes with things like the ability to block things with no or low results. If disabled by default I can't see it causing too many issues if users are given a warning.
    1 point
  12. Refer to the below Process Explorer screen shot. You will observe that Eset's eamsi.dll is injected into every process where Windows amsi.dll is injected into.
    1 point
  13. I know I don't usually post replies here on the forum, but I came to thank the whole ESET team. I have been an ESET customer for over 4 years, and honestly I found this version great, it is very stable on my machine, I could also notice that it left the machine faster. Regarding LiveGuard, in my humble point of view we have to let the new protection module “mature” because it is still very premature to have a concrete position on how good is the new feature provided by the ESET team. Anyway, this post is to thank the ESET team, because I am using ESET Smart Security (with a 3-year subscription) and it is great, even more with this new feature.
    1 point
  14. Reinstalling Eset Fixed my firefox issues - Thnx
    1 point
  15. Are these logs from a state when all communication was blocked? The thing is the firewall rules look ok and some have also "allow" action set. There can be issues in case there were custom rules created by EIS/ESSP v11.1 or older and you upgrade to v15. In that case there are two solutions: 1, Reset settings to defaults 2, Uninstall v15 and install it from scratch. Users who did not have any custom firewall rules are not affected. Also if custom firewall rules were created by EIS/ESSP newer than v11.1 the issue doesn't occur. We have paused updates to v15 until a new Configuration Engine module is released. With the new CE module upgrades from older versions that have custom fw rules created by v11.1 or older will be upgraded to v15 alright.
    1 point
  16. Uninstall and reinstall helps, but this is a major problem. We are ESET Gold Partners and we receive several calls a day since the update that nothing in the network works after the update. People cant't scan, print, access network shares, use database Software and so on. The Eset support on the phone said they are working on a fix and can't stop the rollout of the update. Does not feel good to explain to my customers that the AV i recommended is suddenly preventing them from doing their work. I have other work to do than reinstalling ESET all day, so please fix asap!
    1 point
  17. I would like to suggest that LiveGuard is introduced into the Internet Security version for a number of reasons but primarily that it would improve EIS's ability to protect users...the ability to quickly respond to zero day threats is now a requirement of all ISs...and most of the competition that ESET faces is from ISs that have already implemented this feature. IMHO it should not be used as a marketing tool...ESSP already differentiates from EIS sufficiently given the current additional features available. Just saying...for what it is worth. 🙂
    1 point
  18. Hello, it´s possible that your instance has not yet been upgraded to the latest version (upgrades are pending now as we speak). In that case, you can find this "ESET Solutions" tab within "preview features", which is located in the "quick links" menu in the top bar of ESET PROTECT Cloud Instance.
    1 point
  19. I use it has hard token, not Fido
    1 point
  20. OK, that works! I created a Live Installer package that only included the Management Agent. And that installed on the Azure VM with no problems and checked into our Cloud Manager. Then I ran the efsw_nt64.msi installer. I was able to apply the license from the cloud. All is well, thanks!
    1 point
  21. Unfortunately we were unable to reproduce this issue; it was not discovered during beta and pre-release QA testing and we haven't received any reports of an issue like that either. Therefore we'd recommend uninstalling v14 and installing v15 from scratch after a reboot.
    1 point
  22. This is planned for the android version but would be a lot of work for the desktop version. As also noted a good AV is often rarely opened by general users.
    1 point
  23. I have contacted the channel manager for the APAC region regarding this. Upgrading your EIS license to ESSP should be possible. Either the distributor will contact you or I will keep you updated if the distributor writes me.
    1 point
  24. Is there a way I can roll ESET back to v14, which worked perfectly, and then block ESET from updating to v15 until a fix is implemented?
    1 point
  25. The problem is now solved. After I switched to the pre-release update, it is back to normal. Thank you everyone.
    1 point
  26. Hi @Peter Randziak, All modules are working/active in the endpoint, but i'm not seeing this in the log files (Tools --> log files --> events). This second driver installation, just the error I posted.
    1 point
  27. You would need to upgrade to ESET Smart Security Premium for a small amount of fee. If you want to trial ESSP, temporarily uninstall EIS, then install ESSP and activate a trial license. If you then decide to go back to EIS, uninstall ESSP, install EIS and activate it using your current license key.
    1 point
  28. Please switch to the pre-release update channel to download Direct Cloud Communication module 1122 which contains a logic for cases when DNS resolution is failing through all available name servers like in your case when CloudFlare name servers were used. Let us know if it resolves the issue for you. The module will be released for general public in a couple of days.
    1 point
  29. A little off-topic, but it's great to see you around @m4v3r1ck 🙂
    1 point
  30. Hi Marcos, Installation error after update from macOS 10.13.6 > 10.14.6 is resolved bij doing a clean install - eg skipping the Software and Security Updates for macOS temporarily until after the full install of ESET CSP 6.10.700.0 - of 10.14.6 and use Migration Assistant for restoring my user/docs/data/apps etc. Ticking like a Swiss watch again! Of the entire installation setup I made screenshots of every step, so I'll be making a write-up with screenshots and additional GUI suggestions during installation for even better UX! I mailed with my local distributor / ESET NL that I'm glad te share this info with them. Greetings from The Netherlands! 😎
    1 point
  31. This was never resolved for us. The recommendation to turn on advanced logging was of no use as the reboot cleared the problem on that computer. Randomly happens every few days. I chatted with ESET Support and no one can give me a resolution. Very annoying.
    1 point
  32. MichalJ

    Mail Security EOL

    Hello @Joshi - I will be interested in hearing more about the particular deployments of this product in your / your customers environment. For what they were using it? What kind of mail servers they have been using? We are discussing internally a potential successor, but no decision has been made yet. Your insights might be very helpful. You can message me directly over here, if you do not want to disclose details publicly.
    1 point
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