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Showing content with the most kudos since 02/05/2021 in all areas

  1. Today (February 25) we plan to release a Detection engine update with expected size around 12,2 - 12,4 MB. We expect that the update will be available on the update servers for the clients to download at around 14:00 CET (+/- 30 minutes). This change will optimize the way how we store the data and will reduce the Detection engine size, it's memory footprint and also will make further updates smaller. The Micro updates scheduled on February 26 will have the weekly update package around 13 MB in size and the monthly update package up to 15 MB. Peter on behalf of the te
    3 points
  2. Hi Jeffry, Thank you for your message. The best way to exclude this detection would be to create an advanced exclusion. Below an example of an advanced exclusion to exclude code injection triggered by a legitimate process: <definition> <operations> <operation type="CodeInjection"> <operator type="and"> <condition component="CodeInjectionInfo" property="CodeInjectionType" condition="is" value="ApcQueue" /> <condition component="FileItem
    2 points
  3. Yes, every user session the services will be created with a different hex number suffix.
    2 points
  4. Hello guys, thank you for your reports, I checked it with the QA and Dev, they are aware of this issue. Once the upgrade fails, can you please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support?ref=esf upload them to a safe location and send me a private message with the download details and reference to this forum topic? Once you do, the work-around is to disable the Web access protection to apply the upgrade. We apologize for the inconvenience caused, Pete
    2 points
  5. Release Date: February 11, 2021 ESET PROTECT 8.0.19.0 has been released and is available to download. Changelog: Version 8.0.19.0 (hotfix) IMPROVED: An explanation message is displayed when trying to insert a bundle license that must be inserted to ESET Business Account first FIXED: License synchronization fails after upgrade to ESET PROTECT 8.0 when multiple EBA/EMA accounts containing the same license are linked to ESET PROTECT FIXED: Offline licenses are not displayed after upgrade from ESE
    2 points
  6. i have lost my EBA Account and i lost my backup code too. is there any other way to open my eba account ? - ESET Secure is uninstalled while refreshing the device
    2 points
  7. Marcos

    Passwords

    Your screen shot is from the Password manager web portal. My screen shot was from Firefox and showed the PWM browser extension. Do you have such icon in the browser? Click here: then View download options and follow the instructions to install the browser extension:
    1 point
  8. As suggested before, I'd recommend enabling advanced antispam logging. If the errror occurs, disable logging and provide logs collected with ESET Log Collector. Since we haven't received any other reports of the error, there might have been a temporary connection issue between your ISP and ESET's servers.
    1 point
  9. Hello, This will be a tricky. They should upgrade the server to ESMC 7.x, and also the agents to at least 7.x in order to allow the agents to connect to the cloud. ERA 6.x agent can´t communicate with ESET PROTECT Cloud, due to different replication protocol. However, agent V7 can´t communicate with V6.5 ERA. So in this case, unless the server / agents are updated, the only idea would be agent redeployment, from the ESET PROTECT Cloud instance.
    1 point
  10. Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - run update and reproduce the issue - disable logging - collect logs with ESET Log Collector and post the generated archive here.
    1 point
  11. I have coded a small app that runs on client machines on the hour every hour and checks certain variables to see if a machine requires a reboot. If it does, the user is alerted via popup of the reason for the reboot. We use labtech as our RMM and while it does have a built in popup system for alerting users of reboots, it doesn't cover all the cases in which we'd like to alert the user of a required reboot. We also wanted to consolidate the reboot requests into one branded popup, so things like feature updates, AV updates, if we as administrators request a reboot, etc would all tri
    1 point
  12. since it's working now for me too, it was an isolated issue affecting a small number of users on certain regions perhaps.
    1 point
  13. i can confirm the list is also empty on my side as well. also no error messages on the Log about connectivity.
    1 point
  14. Just to follow up, in the end I reinstalled v7.2 and everything is now OK. I'll be waiting for v8 before doing any more upgrades.
    1 point
  15. I'd add that some products, such as ESET Dynamic Threat Defense, cannot be added to ESET PROTECT directly and must be added through the EBA portal. If you decide to purchase EDTD to improve protection against new malware on the Exchange server, please keep that on mind.
    1 point
  16. One thing that happens on this forum is a lot of users post that their license has been flagged. This normally happens when someone or some site sells a license to more people than the license is designed for. What seems to happen is the seller will buy a license for 1 single user and resell it to multiple users but as the license is for one user eset's systems will automatically detect it is being used on multiple devices and block it. For this reason eset always recommends users buy directly from their website and not other sites Including the likes of Amazon and Ebay who have users sel
    1 point
  17. Either a pirated license cannot be used for activation or it will be cancelled soon and ESET will stop providing protection.
    1 point
  18. So I found out we didn't have an EBA account. So I created one and was able to add the license to it. I figured out how to link the EBA account to ESET Protect pretty quickly (it was easy), and now it shows the license as valid. ??? Now I should be able to add the Exchange instance to ESET Protect. Well, I hope so anyway.
    1 point
  19. Can you please send me your public license ID, (xxx-xxx-xxx) so we can check on our side? Also, have you tried adding the license to an EBA account and then adding the account to your ESET Protect?
    1 point
  20. itman

    Pre-installation questions?

    BitDefender's TrafficLight has been a joke ever since they introduced the feature. "Each to their own" as the saying goes.
    1 point
  21. Hello, thank you for your feedback. I will follow up with our product management / engineering team. I do agree, that such scriptable option should be available for a large scale/silent deployment, especially in MSP environment. Will let you know, why I hear back from them.
    1 point
  22. Win 10 version upgrade logs. Every Win 10 installation has the same unknown user.
    1 point
  23. As far as KB4023057 goes, I also received it again on 2/19. Appears this is an update to Windows Updating itself and Microsoft is just using the prior KB number.
    1 point
  24. itman

    My network name has changed

    Eset populates the DNS suffix with whatever is established for connection-specific DNS suffix value established by DHCP initialization as I posted previously. You can determine the current connection-specific DNS suffix value by opening a command prompt window and entering the following: ipconfig /all Under each network adapter connection section in the display, note the value shown for connection-specific DNS suffix value : Above is shown DNS suffix assigned via my router and ISP for my Ethernet network connection. Note that the "lan" value you are observing is being as
    1 point
  25. some of them might be located in the "view optional updates" section in Windows Update settings panel. in my case it shows Microsoft Silverlight ready to download but it doesn't appear in Windows Update. Silverlight is obsolete now and unnecessary now. i suspect that Eset pulls info from the Microsoft Catalog website and displays them. if you click "Check for Updates" in the Windows Update and it shows your device is up to date, then don't worry.
    1 point
  26. Marcos

    Mr

    It is not true that ESET monitors keystrokes. Accessibility must be allowed for anti-phishing to work and filter websites.
    1 point
  27. Unified hardware report that will allow you to combine Device info + info about CPU / RAM / STORAGE is already implemented, and will be released in a next version of both ESET PROTECT / PROTECT CLOUD. For the combination with installed software details, I will follow up on this with our technical teams.
    1 point
  28. For anyone interested in trying ESET Endpoint Antivirus and ESET Management Agent for ARM64 platform - we have just launched a signup for it. You can find more details in the dedicated BETA forum section at https://forum.eset.com/topic/27428-arm64-beta-of-eset-business-products-signup/
    1 point
  29. For anyone interested in trying ESET Endpoint Antivirus and ESET Management Agent for ARM64 platform - we have just launched a signup for it. You can find more details in the dedicated BETA forum section at https://forum.eset.com/topic/27428-arm64-beta-of-eset-business-products-signup/
    1 point
  30. This is important guys.... with no ETA on v8 and some of us managing dozens/hundreds of servers, we really need to kinda know if it is safe or not to upgrade. I have a few dozen more to do but am terrified RTFP wont work and my only recourse is to reinstall the OS. Can you give us ANY guidance at all regarding what to look out for before upgrading? I feel like there should be an announcement on the front page or something....
    1 point
  31. Yes, I can confirm this behavior on at least macOS Big Sur devices. I opened a ticket with support and was essentially told that ESET support for Big Sur is not fully available even though their public facing support page says it is fully supported minus the firewall and device control. I was told full support is coming in March with a new version that I hope fixes this. It is rather annoying to have to uninstall ESET to install critical OS patches.
    1 point
  32. Do you use a virtual appliance or you've installed ESMC on a Windows or Linux server? Not sure why upgrade via the ESMC components upgrade task would fail, maybe somebody better versed will be able to help. However, if you have installed ESMC on Windows, you could run the ESET PROTECT AiO installer to upgrade ESMC and all its components.
    1 point
  33. Select Disable permissive firewall rules.
    1 point
  34. We kindly ask you to provide a handful of examples of websites that are blocked by ESET and you think they are clean. It is as simple as that.
    1 point
  35. So what is the issue? Simply saying " you gotta reinstall the OS" then dropping the mic and walking away is not cool. Does this mean we all run a risk of OS reinstallation when upgrading ESET FS? How can we update and NOT be affected by this, or at least know if we will be? Anywhere we can read more about this "known issue"? More info please!
    1 point
  36. I'm using ESET Endpoint Security on MacBook Air M1 and I'm willing to test beta version too.
    1 point
  37. I'd like to participate, we are testing out M1 machines and are almost ready to start using them.
    1 point
  38. The issue is with the server certificate being to strict/not matching the hostname used in the agent installer. First check the server peer certificate which hostnames are allowed (listed in the column HOST). If you want to allow additional hostnames/IPs you can create a new server certificate containing all allowed hostnames seperated by space, comma, or semicolon. Or you can leave the default (*) to allow all hostnames. Afterwards you have to assign this new certificate in the server settings and restart the Virtual Appliance (or the eraserver-Service) for the change to take e
    1 point
  39. Rincewind

    Error on ESET MDM

    You can hide this message using a policy for "ESET Mobile Device Connector". Here disable the Option "Send iOS related application statuses". Ensure that you assign this policy to the server running the MDM. Also check that the machine is currently talking to the ESMC - according to the screenshot last communication was 13th of january?
    1 point
  40. As mentioned i don't use the password manager as I have a lifetime license with another one. You could always download a trial of the premium version and see if you prefer it. Same with eset mobile. I belive it can be purchased possibly through the play store but as a customer you could contact sales and maybe they'd be able to sort a deal with premium to. As for chrome as I mentioned last time best thing to do is download and give it a try and see if you prefer it over Firefox. Everyone has their own favourites and some people don't trust Google. At least by trying you can choose what wo
    1 point
  41. Thanks @MichalJ Indeed, I found the "configuration" which is more a "task" to me. The Question / suggestion was more : Why the notification send multiple time "configuration failed", when it could easily say : The Client Task "Install EES" failed And with eventually the information "Because XXXXX".
    1 point
  42. This is my Dynamic Group rule.
    1 point
  43. Hello, we use dynamic group with following template configuration to show us all V6 Agents. I am sure you can adjust that to ver 7. Of course the group is populated on next connection of the client (agent).
    1 point
  44. Description: show username of computer on default lists. Detail: when you logon on ESET MSC and go to default tab "general information", if you click on first 4 icons (all computers, right computers, attention required or risk computers) the displayed lists can not display a column with the username of the computer.
    1 point
  45. Description: Dynamic Tag Creation Detail: Our team would like the ability to automate the tag creation process in ESMC. We would like it so that we can apply a tag to a dynamic group and then that tag applies to all the children of that group as well.
    1 point
  46. It had been discussed again and again. but I still want to say: with endpoint 8.0, Please give up stupid MySQL and use MariaDB. check current system requirement it is really funny: MySQL ODBC driver versions 5.3.11 and later, 8.0.0 – 8.0.15 and 8.0.18 and later are not supported.
    1 point
  47. Yes, it should be possible. Please note, that the ESMC component upgrade task, targeted at the computer where ESMC is hosted )server itself) will update both server, and webconsole components, to the latest version 7.2
    1 point
  48. Thanks, this solved my problem.
    1 point
  49. Please Bring Black-white icon to the menu bar instead of the colourful one.
    1 point
  50. Void

    Introduce yourself

    Hello, I am Void and I am running on Windows XP. I love computers. Mastered BASIC,C and currently learning C++. I am testing ESS7 on my laptop while my desktop computer is running ESS6. I spend my spare time developing cheats for games such as Warcraft and Counter-Strike. I was a beta-tester for several games on Internet like Fantasy Rivals. I love reading virus descriptions on ESET Virus Radar website
    1 point
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