Jump to content


Popular Content

Showing content with the most kudos since 01/18/2020 in all areas

  1. 4 points
    There will be a fix for the issue in both Endpoint and ESET NOD32 for Linux desktop according to the latest news.
  2. 3 points
    Update (Feb 10, 16:30 CET): 1, A fix tool that will replace ekrn.exe with a fixed version will be ready within today (Feb 10). The tool will need to be run on machines with affected ESET Security products that are malfunctioning. No restart should be needed to get the product work. The tool should work for affected Endpoint v5 as well as v6.5 products also on Windows XP and Windows Server 2003. 2, If you have an affected version of the product and it still works alright, do not restart the computer yet. Tomorrow (Feb 11) we'll be releasing Antivirus and antispyware module which will patch ekrn to fix the issue. 3, We should have 6.5 installers with a fixed ekrn.exe ready by tomorrow and will replace them in the repository too. 4, After remedying the issue, please consider upgrading to the latest Endpoint v7.2 wherever possible. While Endpoint v5 and 6.5 products will work until they reach EOL, we strongly encourage you to use the latest version which not only addresses bugs and issues from older versions but also brings substantially better protection against current threats.
  3. 3 points
    Hi, I just published a brief guide to ESMC implementation in Proxmox : ESET Security Management Center 7 deployment in Proxmox VE I hope it is useful. Regards
  4. 3 points
    As I wrote, there will be a hotfix of ESET NOD32 for Linux desktop that will address the issue.
  5. 2 points
    Tonight (CET) we are going to publish links to fixes for Endpoint v5. A bit later we plan to release also a fix that will be smaller in size and will download the appropriate installed of the latest v5 Endpoint instead of having it bundled.
  6. 2 points
    Agreed - we are also seeing this on multiple English systems
  7. 2 points
    @Marcos What about the endpoints that request a username and password when you go to advanced settings after applying the patch? Also any update if we NEED to update after applying the 6.5 patch? Like 10000+ workstations updaten without any era would take a few months.
  8. 2 points
    On machines that have been restarted and where ESET doesn't work (ie. neither update does), it will be necessary to run the fix tool that we are testing right now. We'll announce it here when ready.
  9. 2 points

    Telemetry module EIS

    Probably you've missed what was written above. The module concerns Customer Experience Improvement Program that you can OPT IN during ESET installation. For more information and for a list of what data is gathered, please refer to https://help.eset.com/eis/13/en-US/ceip.html What types of information do we collect? Data about interaction with the product This information tells us more about how our products are used. Thanks to this we know, for example, which functionalities are used often, what settings users modify or how much time they spend using the product. Data about devices We collect this information to understand where and what devices our products are used on. Typical examples are device model, country, version and name of the operating system. Error diagnostics data Information about error and crash situations is also collected. For example, what error has occurred and which actions led to it. Why do we collect this information? This anonymous information lets us improve our products for you, our user. It helps us to make them the most relevant, easy-to-use and faultless as possible. Who controls this information? ESET, spol. s r.o. is the sole controller of data collected in the Program. This information is not shared with third parties.
  10. 2 points

    ESET NOD32 Google Chrome 79 crashes

    @Kirill Licenses for ESET products are not sold for a specific product version. Meaning, that with your current license you will be eligible to use the new V7 as well. Linux Endpoint product is the last one running the old version of architecture / scanning core, and it will be updated to V7 soon. We are already running a beta program (available here), V7 should not have this issue at all.
  11. 2 points
    The current up-to-date version for desktop edition is the v4 Endpoint edition v7 is running as BETA currently , once it goes stable I believe they will start looking at building the v7 for desktop. The fix that Marcos talked about would be probably a small fix (hotfix) that will solve the issue with browsers and that's it , not a major upgrade.
  12. 1 point

    EWPE Smart

    Listed on VT as Microsoft. Submit the file to Eset as a possible false positive per this posted forum FAQ:
  13. 1 point
    I have a really weird problem. I have Endpoint Security 6.5.2132.1 installed on a Windows 10 PC. I turned PC on this morning and got an error Anti phishing non-functional. The only option I had was to Disable Permanently, I couldn’t enable it. I tried uninstalling and reinstalling the program, but still got the same error. I even resorted to re-formatting the hard drive and Installing Windows 10 again. I then installed Endpoint Security. I wasn’t connected to Wi-Fi, so not activated, but to my amazement I had the same problem with Anti phishing non-functional. How can this be? In the end I uninstalled Endpoint and installed Eset Security and this works fine
  14. 1 point

    Endpoint Security Anti phishing non functional

    A fix for Endpoint v5 is available: English http://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/eea_nt32_enu.exe http://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/eea_nt64_enu.exe http://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/ees_nt32_enu.exe http://repository.eset.com/v1/com/eset/tools/certfix/v1/latest/ees_nt64_enu.exe Links are different for 32 and 64-bit systems and for ESET Endpoint Antivirus and ESET Endpoint Security. For other languages, change "enu" to the appropriate language code. When run on an affected system with Endpoint v5, it will upgrade it to the latest version 5.0.2272. After upgrade, it may be necessary to reboot the machine.
  15. 1 point
    A colleague testet this fix with following server versions: Server 2008, 2012, 2016, 2019 2008 with 14 (6.5.12014.x) => FAILED 2019 with 18 (6.5.12018.x) => OK 2012 R2 with 14 (6.5.12014.x) => FAILED 2016 with 14 (6.5.12014.x) => FAILED 2016 with 18 (6.5.12014.x) => OK List of combinations OS Eset (6.5.12014.x) Eset (6.5.12018.x) 2008 R2 not working we don't have this combination 2012 R2 not working we don't have this combination 2016 not working works 2019 we don't have this combination works
  16. 1 point

    Issue| Working with ERA Proxy

    Connection between AGENT and ESMC is using TLS/SSL and thus is is secured and confidential. In case HTTP proxy is in between, it servers just as forwarding element, i.e. it is not introspecting communication. In other words, both AGENT and ESMC are performing or validity checks of TLS certificate as if there is no proxy and connection will be rejected in case certificate of remote peer is not considered as trusted Credentials of HTTP proxy are suitable only to protect proxy itself from connections of unauthorized clients, i.e. those that do not have right credentials, but even if there is no authentication on proxy, whole AGENT-to-ESMC communication is protected on TLS layer where mutual authorization via certificates is performed.
  17. 1 point
    Any further updates on this from an Admin?
  18. 1 point

    How To Know Infected PC

    I would be careful using this tool. Appears results are a bit ambiguous and can be misinterpreted: For example: Developer's response:
  19. 1 point
    Have you released a 6.5 Endpoint Security installer which has the bug fixed yet?
  20. 1 point

    ESET Internet Security

    If it's still not there check it hasn't accidentally landed in the spam folder
  21. 1 point
    @mcrouse On ERA console, If You try to upgrade affected station, You will see info "Product is installed but not running", after restart there will be again „Anti-phishing protection non-fonctional”.
  22. 1 point
    Thank you. The address is categorized as malicious by Web Control. We have reported miscategorization to the provider of the url categorization database. In the mean time, creating a Web Control permissive rule and moving it on top of other Web Control rules should do the trick:
  23. 1 point
  24. 1 point
    Your current license should cover you to upgrade your Endpoints and your current server to the current versions As also Marcos said the File Server license will be included among the Endpoints. You also need to watch out while using Windows 7 , it left the support , unless you buy support from Microsoft.
  25. 1 point
    First of all, you have an old product for workstations ESET Endpoint Antivirus v5 installed on a server. Please uninstall it and install the latest ESET File Security v7.1. In ESET Security Management Console, you could create a report of computers with outdated engine as follows:
  26. 1 point
  27. 1 point

    License expiral grace period?

    Someone from Eset will have to answer this.
  28. 1 point
    [I use the latest ESET Internet Security version] A while back I started to notice my single thread speeds were going slow when I did speed tests, also downloads were going slow. It seemed quite random, a lot of the time it would be fine for the first few minutes of starting up my PC and then would slow down from my maximum 60mbits to approx 20mbits. I could always get full speed back for a minute or two by disabling the network adaptor and then re-enabling it. I couldn't work out what was causing it, I blamed it on my motherboard or NICs or router. Then my motherboard broke and I assumed it was just a symptom of that, even though I had tried two USB3 to NIC adapters and a new NIC card and different chipsets (Intel, Atheros, and Realtek), and the slowness happened with them all too (but as they all plugged in to the motherboard in one fashion or another I just assumed it was the board). So anyway, I got my new Ryzen PC yesterday, I noticed after re-installing everything the same happened again, so it HAD to be software as it was a brand new PC, so sadly I wasted a lot of money on NIC cards/adapters. So this time I reset Windows again to start fresh, and I made a note of every item I installed and when the problem begins, so I would install new software, speed test, and wait half an hour and speed test again. Everything was fine, until approx 1 hour after installing ESET, then the problem happened again. I uninstalled ESET just now and the full speed is back. Now, I can't be 100% it is ESET, because it did used to be random, but I have done speed tests 20x since uninstalling ESET and it has been fine again which is very unusual. Normally even though it was random, once it had begun going slow only enabling and disabling the adapter would help, or resetting the PC, in the very short term (a minute or two). If curious I use Interactive mode so I allow most things through, occasionally I deny but very rare only if I am unsure of the software I have downloaded. I probably should have fiddled with other settings before uninstalling, but I was eager to see if it was ESET or not as there had to be a common link with my previous computer, which was software of some kind. Now comes the odder bit. My other older PC (not the broken one, I always run 2 working PCs at home) also uses ESET, and that is fine and always runs at full 60mbit on single thread, so I have no idea why this is happening to this PC, unless there is some software I use on this PC that I don't have on my other one that somehow conflicts with ESET. The only similar left overs from my previous PC that broke that also suffered this speed issue is my PSU, case, Radeon graphics card, my RAID card, 6 external HDDs, 4 internal HDDs. The main OS drive is totally different. While I had the speed issues I removed my RAID card, my USB3 card, and all HDDs except the M2 and still had the issue, so I deduced it can't be any of those hardware items causing this. So, assuming this is ESET, I have to then think what is not on my other PC, which runs fine with ESET. So we have the AMD graphics card (a RX560), my other PC uses Nvidia. A different chipset, both my broken PC and new one is a Gigabyte model, although totally different model of course as my last CPU was an intel i7 and my new one is a Ryzen 2600x. The PSU. Software wise, I guess the chipset drivers would be different, the graphics drivers would be different, the motherboard software would be different. I keep both PCs very similar in the other software installed, as they are desktop PCs so I keep them fairly similar so I can use the same software in different rooms on big monitors. So any ideas ? Sorry for no log, as I uninstalled, but I am just curious if you have heard of this single speed issue happening before. Speed tests are fine for multi-thread tests, it is the tbbx1 speeds that are slow, but that seems to effect downloads too. I also don't get why disabling and re-enabling my network adaptor seems to fix the speed for a minute or two. So if you have heard of this issue before, please let me know, if not then I guess I will just keep using ESET on my other PC and just keep to Windows Defender on this one. Thanks. Knowing my luck, I will post this, and then find speeds are slowed again and it won't be ESET, but it seems too much of a coincidence that it went slow shortly after installing and better again after uninstalling.
  29. 1 point


    uTorrent PUA detection is not new, the first variant was added in July 2018. Is there any problem the PUA from detection and possibly also add utorrent.exe to performance exclusions? Potentially unwanted applications are not malware. The detection is optional and particular PUAs can be excluded from detection if the user thinks that benefits of using the PUA outweigh possible risks.
  30. 1 point
    A new revamped Outlook plug-in that should resolve sync conflicts or issues with 3rd party plug-ins is currently planned for Endpoint 7.3. Currently there's no ETA, however but I personally expect it later this year.
  31. 1 point

    Telemetry module EIS

    I confirm it's currently displayed only with modules from the pre-release update channel.
  32. 1 point

    HIPS Module 'Downgraded?'

    The reason was that on a small number of systems with an ESET business product and a user's custom application installed and the LiveGrid Feedback system disabled, the newly introduced feature caused issues.
  33. 1 point
    Thanks for new logs. Now, script works correctly, package is successfully downloaded, installation parameters are ready and installation itself of PKG file is started. Unfortunately more details of installation failure will be available in different log file: /var/log/install.log but in case of macOS 10.15 it won't be meaningful, as in such case, even executing of helper tools bundled in installer with fail. There are multiple reasons for this: ERA 6.4 Agent for macOS is 32bit application and support for them was dropped in macOs 10.15 ERA 6.4 Agent is not notarized, which is process required for all applications to be installed on macOS 10.15 ERA 6.4 Agent might try to use old OpenSSL library available in macOS 10.15 resulting in operation abort
  34. 1 point

    Huge (15 Gb) pcapng files

    Between Jan 23 and 28, you had various diagnostic logging enabled. You should disable it in the advanced setup -> tools -> diagnostics. Alternatively you might have enabled it via Help and support -> Details for customer care. Advanced logging should be enabled only for the time necessary to reproduce a particular issue and must be disabled then. When activated, a yellow notification pops up in certain intervals notifying you about that. Feel free to delete the files in the Diagnostics folder.
  35. 1 point
    All computers within a particular organization share EDTD results. Moreover, files that turn out to be malicious are also blocked for users with LiveGrid reputation system. This is, however, limited only to PE files, such as exe and dlls and it doesn't concern malicious documents for instance. Unlike LiveGrid, EDTD analyzes files immediately and client (e.g. mail server) waits for the result of analysis prior to delivering email or allowing the file to run. Users with the LiveGrid Feedback system enabled submit detected or suspicious PE files to LiveGrid; the response is not instant and it may take a while until a malicious file is blocked in LiveGrid, a detection is added or improved and delivered either via a standard module or streamed (pico) update. EDTD instant analysis in EDTD cloud (files are run in a sandbox and are also assessed by machine learning models) analysis of any file possibly carrying malware, including documents with macros files with malicious behavior are blocked typically within less than 5 minutes possibility to delay email delivery or file execution until a result from EDTD is received results are shared within your organization instantly (only 100% malicious files are also blocked for users with LiveGrid) LiveGrid analysis of mainly suspicious executable files (ie. not documents) not possible to delay email delivery or file execution until malware recognition is added it may take up to 30 minutes for brand new malware (executable) to be recognized via LiveGrid and streamed updates
  36. 1 point

    Windows License to Mac System

    Yes, a license for ESET NOD32 Antivirus should also work to activate ESET CyberSecurity and likewise it should work with EIS / ESSP license and ESET CyberSecurity Pro.
  37. 1 point
    hello BeanSlappers thanks for your reply I have never gotten to use port forwarding the main router I use it for everyday tasks like youtube facebook games etc already when I need to do something I use a second router for it although the results on this main router confuse me because I have never gotten to use it for other tasks besides the daily ones thank you very much for your attention
  38. 1 point

    Eset for NAS

    Hey @BeanSlappers All home edition products NOD32, EIS & ESSP scan Network Drives which includes NAS on the fly. Setup > Advanced Setup > Detection Engine > Real-Time... > Media to Scan Although perfect for small-time NAS users, this wouldn't be ideal for a NAS being accessed by dozens of people as it's not at the ICAP/Array level. Typically ICAP is used for a more enterprise approach, you'll often see other Vendors market this with "Protection Engine" or "In-line Setups". ESET only offer ICAP scanning within their business solutions; ESET File Security For Linux. & ESET Gateway Security (currently being phased out). TLDR: Yes & No
  39. 1 point

    Packets on Mac

    I have found this fix for you but it would disable Siri , and this data is your voice getting to Siri 1. System Preferences -> Accessibility -> Siri 2. Click “Open Siri Preferences...” 3. Check the box for “Enable Ask Siri” 4. Move the radio button for “Voice Feedback” to “Off” 5. Uncheck “Enable Ask Siri” After that there shouldn't be much traffic to corespeechd
  40. 1 point
    Unfortunately that is hard to confirm without testing or more date, but ERA 6.4 was definitely not tested in such environment. Errors seems to be more related to installer script, nor ERA Agent, but it might have the same issue - incompatibility with macOS 10.15 environment.
  41. 1 point
    Check if port 443 is open on the WAN side of the router. You can do this at various web sites such as Gibson Research Shields Up web site: https://www.grc.com/shieldsup Note; It is impossible to determine what your Eset posted screen shots are stating since there are not in English.
  42. 1 point

    ESET for Android License Issue

    Did receive the parental license information on the same day. That is why I did not understand why the ESET Security did not have a license as well. With that in mind I will continue my search for a "good price" on the ESET for Android. Thank You
  43. 1 point

    False Positive? XML/Runner.M

    Yes, this was a false positive, fixed at approx. 7:45 CET.
  44. 1 point
    This is only the latest among numerous other ways to employ Win OS "living of the land" legit executables to perform hidden escalation to admin privileges. Thankfully, most but not all, can be thwarted by setting UAC to its maximum setting. The issue is how many have UAC set to that level? Many don't care for its alerts at the default setting and will certainly object to more alerts at the maximum level. -EDIT- Then there is the real question of how many have the technical skills to effectively respond to an unexpected UAC alert. Finally, there is Microsoft's atypical statement that "UAC is not a security boundary." BTW - logging on under a standard user account will also prevent most of these hidden escalation attempts.
  45. 1 point

    ESMC VA - how to update FQDN?

    This is now resolved, in case it helps anyone I logged into the VA and enabled Webmin, I then accessed Webmin using a web browser, Servers section, ESMC then there was an option to repair ESMC Agent Connection. I entered "localhost" for the Hostname and the ESMC port then clicked the repair button and it fixed it and updated to 7.1 as I had this task queued from last year.
  46. 1 point

    Eset Uninstalled by itself

    First of all, installing an antivirus without taking other measures, such as keeping the OS fully up to date and patched, avoiding opening suspicious email attachments, clicking suspicious links or keeping RDP enabled without restrictions is not enough. Moreover, no security solution can ever protect from 100% of threats. Not sure what happened, if your files were encrypted by ransomware or what you actually paid for. Technical support is provided to our users for free. Also without any further logs, proof and information what actually happened it's unfair to blame ESET.
  47. 1 point

    Eset Uninstalled by itself

    Trolling and personal attacks are against this forum's rules. Please refrain from attacking the others and creating new accounts after banning your previous account. Irrelevant posts have been hidden.
  48. 1 point
    Please elaborate more on what benefits using gamer mode has for you. If you disable automatic gamer mode activation for applications running in full-screen mode, what issues do you observe while playing games?
  49. 1 point
    just my reply : https://www.youtube.com/watch?v=Uh7l8dx-h8M
  50. 1 point

    Version 1.0.0


    Diagnostic.Agent.7.1_91.0_x64.zip This file should be downloaded and used only if instructed so by customer care staff.
  • Newsletter

    Want to keep up to date with all our latest news and information?
    Sign Up
  • Create New...