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Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server.

False positive reports To submit a possible False Positive see Submit a suspicious website / potential false positive / potential miscategorization by Parental control to ESET for analysis when you wish to submit via email or use Submit sample for analysis function from the program GUI of ESET product installed on your computer. Whitelisting ESET does provide a whitelisting service for software vendors by which you can submit your software to minimize the chances of false positives, e.g., when your software is being downloaded. This service is intended as preventive measure for t

Hello guys, thank you for your feedback. We will add Bitwarden to the list of whitelisted extensions that can be loaded in the protected browser. Regards, Tomas

It's been more than 5 years I've use ESET software on my computer and ESET is the best for me. here are some reasons I still use this Boy: Inexpensive Easy-to-use interface Good malware protection Secure browser for online payments Fast scans Lots of useful extra features Small system-performance impact File encryption, hardened browser extension, webcam protection What else do you need for your security? for me having a VPN access is the one but it's not a big problem. I very much appreciate your support ESET.

I think this is resolved in just-released ESMC 7.2 where it look like this:

Description: Color code failing tasks Detail: The server used to color code the tasks that are failing. I'm running the latest ESMC, and now, that doesn't happen, and I have a hard time figuring out which tasks are failing. Is there a way to color code it again, or where can I see it? All I get is a generic email saying: "At least one client task has invalid configuration and therefore will fail."

The ESET Knowledgebase YouTube Channel celebrates its 10-year anniversary today! https://www.youtube.com/user/ESETKnowledgebase/community Check out the infographic for our lifetime YouTube statistics for the channel. The ESET Knowledgebase channel includes step-by-step video tutorials demonstrating the key processes and features of our ESET products, from ESET NOD32 Antivirus and ESET Internet Security to business products like ESET Security Management Center. In addition, our channel is yet another way for our customers to reach us with feedback and questions. We make e

I've tried many AVs and kept moving in the past unhappy with them but once I switched to eset I've never looked back. Doesn't hog the system, good detection and good support

The latest ESET's products (v13.2 and Endpoint 7.3) are compatible with Windows 10 21H1. There should be no difference in performance after upgrade to Windows 10 21H1.

Making the ransomware note undetected was already considered and pros substantially outweighted cons.

The product in question is correctly classified as PUA since they don't adhere to good practices.

Hi, You're almost there, just need to put a single word Bearer in front of the access token (separated by a space) When using swagger - after you receive an access token, you can Authorize by clicking Authorize button on the top with Bearer {{----token----}} written into text field Using API directly, your call should look like this curl -X GET "https://mspapi.eset.com/api/User/Current" -H "accept: application/json" -H "Authorization: Bearer eyJgbGciOiJSUzI1NiIsImtpZCI6ImU1WTdkMGJEUGtORmFDV094VWlBaUU5MDBDbyIsInR5cCI6IkpXVCIsIng1dCI6ImU1WTdkMGJEUGtORmFDV094VWlBaUU5MDBDbyJ9.e

Duplicate topic, we'll draw it to a close. The discussion can continue in the original topic.

You need to contact whomever you purchased the license from to straighten this out.

It's most likely Filecoder.STOP. Unfortunately this family of ransomware cannot be decrypted. Do you have C:\Users shared? Most likely the ransomware running on another machine in the network encrypted files in that share.

A lot of people coming here to this thread - just to see posts about version for big sur. We are waiting

Please remove already blue micro-hints from EES. Very annoying. There is no option to disable them. Leave them for home users.

Thanks for letting us know. First part is considered as an issue and should be targeted. Second part will be discussed as an possible improvements, which seems to be legit.

Besides edf.eset.com, it's also important that clients can connect to pki.eset.com as well to perform activation.

Hello @Zen11t, thank you very much for your explanation again. It helps us to understand your needs better. I hope this trick will help you You can filter the computers with an outdated version of agents and then click on any item in the table and select "In computer page (all)". It will navigate you to the computers section, where you will have only computers with outdated agents, and here you can also check the last connection status.

The initial scan run after installation scans all files on local disks and cleans detected files. While malware, adware and riskware is cleaned automatically, potentially unwanted and unsafe applications require the user to select an action at the end of the scan. We've run a test and files were cleaned and quarantined alright. Please collect logs with ESET Log Collector and upload the generated archive here for perusal.

Hi @Mr.Gains you are right, reports are in the works currently. we are panning to offer reporting (more or less) in this scope: Computers not eligible for encryption Computers eligible for encryption EFDE not installed Computers eligible for encryption. EFDE installed AND disk not encrypted Computers with encryption in progress Computers encrypted Computers encrypted using TPM chip Computers encrypted using OPAL 2.0 Computers encrypted via FileVault2 (future) Computers with boot disk only encrypted Computers with all disks

Just remember that technical support requests need to be directed to one of those counties; i.e. country of purchase. Assumed is the language to be used would be Arabic. However, 70% of Turkey's residents speak Turkish.

Sanctions U.S.: https://www.state.gov/iran-sanctions/ U.K.: https://www.gov.uk/guidance/sanctions-on-iran EU and UN sanctions: https://www.consilium.europa.eu/en/policies/sanctions/iran/ Slovakia where Eset is headquartered is both an EU and UN member.

Hello @Peter Randziak, Thank you for following up! Sounds good, I will bump this again in a month or so to check on it's status and hopefully remind you. William

It would be easy if ransomware actually worked like the simulator but since there are numerous ways how to encrypt files, actual malware usually works differently. Moreover, the simulator won't encrypt your own files plus it's relatively already widespread which are another factors that substantially affect detection.

Actually aggressive vs balanced settings affect only detection, not scanning and currently affect mainly Augur detection only. We plan to make further optimizations to reduce scan times.

I am 100% there with you, I am now disappointed that you make the effort to test the software, report the errors found to the German support and all reported errors in the final, or so-called final, in my eyes nothing more than a very bad beta version is to find again + to find the errors of the previous build again, if this continues with Eset, I will also consider whether I should pay for it and that although I am an absolute Eset I'm a fan and have been using it since NOD v2, I am really very disappointed!

ESMC is a complex mission-critical product and it's important for administrators that it runs reliably all the time. Upgrade should be performed after backing up the database and at the time when administrators can afford to solve possible issues should something go haywire during upgrade. Likewise administrators do not let server systems upgrade automatically and immediately after the OS maker releases updates not addressing critical vulnerabilities.

Do you have libappindicator1 installed?

Since you are in the official ESET forum, the answer is clear Anyways, it's a good practice also to try various products to find out if a particular AV works alright on your machine. It can happen that an AV with excellent results in tests causes performance issues in your environment and vice-versa. Should you encounter an issue while trialing ESET, you can ask here for assistance.

Hi, a quick update to this older thread. With the upcoming update of the Archive support module (v1303, currently on pre-release servers) it should be now possible to remove macros from office documents in incoming emails, even in previously released Mail security products. If you define a custom rule with Attachment type condition, select "Office files/Generic OLE2 Compound Document", and choose Quarantine attachment (or Delete attachment) as an action, Office documents will be delivered without any macros. Note: you can of course combine additional conditions in the rule

Seems that creating the following rule is sufficient: Name: Allow Teams Helper App: /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app Action: Allow Direction: In Protocol: TCP & UDP Ports: Remote Remote Port: All Destination: Entire internet

Does creating a permissive bi-directional firewall rule for the following app help? /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app

Have full control over devices connected to the account, like remote updates, remote settings, remote scanning etc.

Description: Products updateDetail: Verify if the installed products are up to date

Hi Team, Description: Example REST API usage with Perl / Python Detail: An example document on how to use the API with Perl would be helpful you have one using C however I would just like to create a few script based calls to it using Perl for use with Nagios and other systems I have to integrate further with our other tools. Description: Failure Details inside Web Interface, Detail: Most of the time when a task fails it provides hardly any details why I need to follow the rabbit hole to the trace log, Description: Slackware Linux Support /+ Native

This is related to WPAD DNS activity: https://findproxyforurl.com/wpad-introduction/ Appears WPAD has a number of security risks with the recommendation it be permanently disabled if not using IE11 or Edge as your browser: https://auth0.com/blog/heads-up-https-is-not-enough-when-using-wpad/

The stats are counted since ESET was installed or since the counters were reset.

Thanks. I spend too much time juggling backups, changing passwords, updating drivers, and security -- didn't want more things.

1, Incoming SSDP requests for svchost.exe are enabled in the Trusted zone by default. Most likely your mobile phone is not in the trusted zone. 2, What issue with the mobile phone are you having that would be caused by blocking the above communication? Please note that the fw troubleshooting wizard is meant to solve connection issues and not just to check what communications were blocked. If there are no issues, there is no reason to run the wizard.

Does this file exist? "C:\Program Files\Mozilla Firefox\defaults\pref\eset_security_config_overlay.js"

Please check the Detections logs which should provide more information about the email which was detected. There should be the time of receipt, subject and both the recipient and sender logged. If you receive email through IMAP(S) and the detection was called HTML/Fraud.something, it's most likely a known issue which will be addressed via an automatic module update soon. If you have a chance to log in via a web interface to the mail server and remove the troublesome email, please do so.

Hello, first of all, I want to say thank you to ESET for the mid-size business solutions; it's great for our logistics company. However, because of the pandemic, we need to cut our costs. So we've decided to give up unused software. Can someone please recommend smth?

Have you tried this? https://help.eset.com/eis/13/en-US/idh_page_settings_antivirus.html?idh_config_gamer.html

You could download HitmanPro as a second opinion scanner as it doesn't have a real-time protection module.

Strange that someone would review and recommend a product that is not available in Iran. One reason is there are Persian language speakers that are residents of countries where Eset is sold. Again, Eset would most likely have published materials for the official language of that country.

Do you have Endpoint v7.3 installed? Next week we're going to release a hotfix v7.3 which will also have some issues with Scheduler fixed so it might be worth to try it then.

To me both of them are good products and worth trying but since I've been using ESET since ages and I got used to it and because it's light , I can't move to another product , but Kaspersky is worth a try , I want to give it a try someday also.

We'd like to use the device control features in ESET to replace the software we currently use, but unfortunately we aren't able to customize the specific message that displays. We want it to include our corporate policy for external devices and instructions to the user when a device they plug in gets blocked. Ideally we'd like to also include a URL that the user could click on to generate a request for access. In short, it would be nice to be able to customize notification messages depending on the event in addition to globally. Thank you!