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Showing content with the most kudos since 03/20/2021 in Posts

  1. Component upgrade task upgrades only ESMC/EP components, as is ESET Management Agent, ESMC Server and ESMC WebConsole, but it does not upgrade other, especially third-party components as is Apache Tomcat, Apache HTTP Proxy or MS SQL Server. Thus benefit of performing manual upgrade using all-ine-one installer for Windows, or performing upgrade ot EP/ESMC Appliance using "migration" to new version, is that also third-party and and possibly other support tools are upgraded. Also note that manual upgrade is less prone to failures caused by environment issues, as are those network related, but
    3 points
  2. The button is subject to future changes. We are aware that it's a bit confusing now.
    2 points
  3. Good afternoon! The behavior you describe is normal - Policies applied by the installer do not show in the console. However, where EFDE is concerned, you will see the encryption status information on the computer panel here: If you want to update the Policy details in the ESET Protect console, then you can press the "REQUEST CONFIGURATION" button. Once processed, you will see the currently applied policies. Here's an example: Before After It might be possible to automate this process, however I don't know enough about ESET Protect to assist you furthe
    2 points
  4. Hello @Ufoto As of now, this is indeed not possible. I assume, that you are a reseller, and you have more than one customer, that has their own EPC instances. As of now, you will have to have a different aliases for every such instance, as one "EBA USER" can be linked only to one EBA instance, and one EPC Instance. We are working on a new reseller focus portal, which will allow you to have a "service level login" to all your customers EPC instances. So yes, there is plan to add multi instance access, however I can´t confirm exact timeline at this moment. But our target experience is
    2 points
  5. Hi Kostadin, If you set policy via Protect, you can't change that locally. Password protected settings are meant in case you're not managed or some settings are not managed... If you set every setting like that (even defaults) from Protect, user can't change that. On Mac, ESET Agent password protection is not present. To limit/protect against uninstallation ensure, that users are not administrators (root access) of a machine. In UNIX world, root can do everything.
    2 points
  6. If your license is not restricted for use to a specific country and works, you don't have to do anything. When it expires, you can purchase a new license in your current country. If you would like to keep the existing license and purchase a renewal, you'd need to ask your previous license issuer to transfer your license to the ESET partner in your current country.
    2 points
  7. 14 days before your license is due ESET will start notifying you. After your license expires, modules will stop updating and after a couple of days Windows Defender will activate itself instead of ESET on Windows 10.
    1 point
  8. A few comments about MBAM and its Katana engine use. Katana is far from new. It was developed as an open source project: https://sourceforge.net/projects/katana-usb/files/v3.0beta/ . Much later, Russian based AV Dr. Web developed it further: https://products.drweb-av.pl/home/katana/ . Note that Dr. Web is the only AV approved by Russia's FSB for use in Russia. Draw your own conclusions ....... The question is if MBAM is using the Dr. Web version of Katana under a license agreement? If this is the case, I certainly wouldn't be using MBAM.
    1 point
  9. If my understanding is correct, you created installer where you included policy for EFDE? If so, it is actually expected behavior, as installer will just configure installed product to use settings from embedded policy, but to enforce settings, policy has to be applied also in console in a standard way. If so, solution would be to visit policies screen and assign required policy to groups or devices. In other words, policy as included in installers are intended primarily for initial configuration used until management agent is able to fetch policies and other properties from ESET PROTECT.
    1 point
  10. Pravdepodobne sa jedna o FP, stranku obblokujeme.
    1 point
  11. Marcos

    false positive !! ?

    System Requirements Lab is a PUA maker. the domain is therefore blocked as PUA. Also the Yandex PUA detection is correct.
    1 point
  12. Hello @noorigin, ECA is now ESET PROTECT Cloud, see https://support.eset.com/en/kb6889-eset-protect-cloudwhats-new for details. To use ESET PROTECT Cloud an eligible license is required https://www.eset.com/int/business/solutions/security-management/#purchase I would contact your ESET sales department to check what is the best option for you to upgrade your license to ESET PROTECT Cloud one... Peter
    1 point
  13. We also have the Knowledgebase article "What's new in ESET Endpoint Antivirus for Linux (8.x)", and under the Release Notes section we have the new feature changelog items listed, and there's a screenshot of the new GUI: https://support.eset.com/en/kb7874 Other GUI images (we only included the one) are attached also. Furthermore, if you see a KB or Online Help article that is missing information, media, etc. or you something wrong or something you would like to see expanded or clarified, you can request it by clicking the "Was this information helpful" link and submitting feed
    1 point
  14. You have this setting probably enabled, it's disabled by default: You can either disable it or disregard the notification.
    1 point
  15. Hello @Serial.com, no need to get overly defensive here. @MichalJ is one of our top people and when he asks for the purpose of one's question, it is always to better understand what problem the customer wants to solve, so that his answer can be as tailored to one's specific needs as possible.
    1 point
  16. Hello, for what purpose you would need that? I was checking the official documentation, and it does not include screenshots. We might ask our QA / PM to get some, but I am interested in understanding the purpose. But as a sneak peek: Thanks.
    1 point
  17. Per Quals SSL Server check, a chain path has an extra cert. in it. This status has caused past issues with Eset SSL/TLS protocol scanning:
    1 point
  18. I can open this web site fine in FireFox. It won't open at all in IE11. All I get is a blank web page. Ditto for Edge. However, Edge didn't show any Intermediate cert. in the cert. chain path. So something is wrong with the cert. validation path for this web site.
    1 point
  19. Sounds like one of the servers behind a load balancer is providing an invalid OCSP response. I'm not having any issues opening the website but that's most likely because I've got a response from a server which provides a valid OCSP response or OCSP stapling is not used on the server (didn't check the SSL communication to find out). Strange that you're getting a different result with Firefox and other browsers. Try reloading the web page in Firefox by pressing Ctrl+F5.
    1 point
  20. Thank you very much for your support. This is what we all need, people committed to helping and improve things.
    1 point
  21. A ticket was created for developers several days ago and it's still pending for being processed. So far I have no news for you. Will keep you posted.
    1 point
  22. But all customers pay the same when we purchase our license. It isn't a valid argument that ESET has no interest in fixing problems for customers using a minority OS. I paid the same as you and everyone and I have the right to demand the same support. And if not, let ESET warn: "If you use the following OS (list) we won't be responsible for how the ESET product will work or solve any problems that arise". But they don't, so I have right to support. No more than others, no less than others. On the other hand, we don't know if the problem is related with the OS. Maybe yes, maybe not. S
    1 point
  23. Marcos

    Web Control Report Error

    The data already exists in the database and will be cleaned after 1 month. You'll need to delete the records from the db directly, I assume that @MartinKwill be able to provide details since I currently cannot access my EP db.
    1 point
  24. I'd recommend opening a ticket with your local ESET distributor. Trace logs from 1-2 troublesome clients as well as from the server will be needed for a start. It's possible that the logs will need to be generated with trace / debug verbosity but we'll see, maybe standard logs will be enough.
    1 point
  25. You should use an older version or another Java distribution supported by console. 16 is not supported. We had the same issue as you.
    1 point
  26. @Marcos Virus Radar shows latest def file is 23082. I am also not seeing updates (still on 23081), even when checking manually. Might you see if there is a sever issue once again? Thanks.
    1 point
  27. I noticed my computer has not updated since 10:20 am. I know I'm on 23081. Should I need to worry about anything? I'm not getting any error when clicking on look for updates.
    1 point
  28. Hello You can find packages for Suse here: https://software.opensuse.org/download/package?package=glibc&project=openSUSE%3ALeap%3A15.2%3AUpdate
    1 point
  29. @Marcos I was making reference to this: Quais navegadores de internet são suportados — o Microsoft Edge é suportado? Não, o Microsoft Edge não é suportado. Porém, o Gerenciador de Senhas ESET suporta todos os outros grandes navegadores, permitindo que você importe facilmente suas credenciais e identidades a partir de navegadores populares ou outros gerenciadores de senha. >>>> *Firefox x64: A versão de 64 bits do Firefox não é suportada dessa vez. The latter line translated from Portuguese to English: Firefox x64: The 64 bits version of Firefox is not suppo
    1 point
  30. Marcos

    is this eset site legit?

    Yes, the site is legit. My.eset.com uses a different account to log in.
    1 point
  31. It was a compatibility issue between ESET and Windows 10 updates. After this Windows 10 update week, everything returned to normal. Mark as resolved.
    1 point
  32. I know that here in Australia, I hadn't had an update from 23048 to 23049 for around six hours when I turned my PC off for the night. At that stage, 23049 had been listed at Virus Radar for quite some time. So I definitely think this was more wide spread than ESET realized.
    1 point
  33. Okay thanks Itman
    1 point
  34. Here in the U.S., I am also sitting at ver. 23048. I haven't had an update since 9:27 AM EST. Might be an issue w/Eset relay servers in North America.
    1 point
  35. My brother just turned on his computer and it is sitting at 23048. So we are both from Canada
    1 point
  36. @Marcos ... I note that @Purpleroses is in Canada. I am thinking that the server that pushes/pulls updates for (at least some) North American clients has an issue.
    1 point
  37. I just noticed that I am at 23048 but virus radar says there was 23049 and now 23050.
    1 point
  38. When you don`t use ESET Protect and Policies or Web interface in ESET File Security for Linux also same applies for ESET Endpoint Security for Linux You can export settings using /opt/eset/efs/sbin/cfg --export-xml=filename.xml And edit following section and than import xml file set value to 1
    1 point
  39. Try performing a factory reset to revert the system to the original state.
    1 point
  40. I tried to use the email link but Yahoo says the email address is wrong. So not sure what to do. solved there was a full stop after the .com sent it.
    1 point
  41. Hi Peter thank's a lot Best regards Renaud
    1 point
  42. We are very sorry to hear about your unpleasant experience. We have contacted our partner in Brazil and asked for more information about how your case was handled. Will keep you posted. Should you come across any issues, feel free to ask here and we, ESET moderators, and other experienced and knowledgeable users will be happy to help you.
    1 point
  43. Hello @Nerijus, sure I will send you a private message in a few moments. Peter
    1 point
  44. Hi Mauricio Osorio, from that attached screenshot, it look like your machine doesn't have enough free space to successfully complete installation with all necessary dependencies. Look at line 7 in screenshot "No space left on device", probably issue of some of yours mount point (maybe this one /dev/xvda3, it's 100% full) There is nothing much to see in exported logs. But what I can see there, are missing installation files and incorrect permissions of installed files. Regards, Peter
    1 point
  45. In my opinion, they tried to attach importance to their cloud products, but probably underestimated the dynamics of the situation. It seems like they have lost control in the meantime. With the implementation of Windows 10 and their Windows as a Service update strategy, one update after another is blowing up. Either they came too early or too late. The customer has not been the king anymore, rather they are being forced towards in the direction where Microsoft wants them to go. The other global players like Apple and Google are no exception. If Google decides that any standard is no longer us
    1 point
  46. Primordiarch

    2FA for my.eset.com

    Hello. Please add 2FA feature on my.eset.com. Thanks.
    1 point
  47. Marcos

    2FA for my.eset.com

    As far as I know, this was already requested and adding 2FA is on the to-do list.
    1 point
  48. peteyt

    2FA for my.eset.com

    I'd also like this - I use 2FA wherever possible and an extra layer of protection is always a good one. Could always have options to remember devices to if the user wants to
    1 point
  49. When we update our ESET Agents we find that we need to have all our machines reboot. With the reboot option in the management console the machines just reboot with no warning. Any open work is lost and the user is confused, thus generating a call to the help desk. Would it be possible to have a reboot notification when pushing a reboot on a machine. ESET is finishing an update and will reboot in 30min. Reboot later or reboot now. I reached out to support and was told to post this request here.
    1 point
  50. Hi, I've found the solution. In my case it worked with and older version of mysql, I don't know why but after 8.0.15.0 almost all updates of mysql have failed after made changes on my.ini file and it stuck at starting. In this case you have to install mysql installer community 8.0.15.0 as the kb says, after that you stop the service and make the changes. Finally you restart the service, if it stucks just restart the server and that's all Regards
    1 point
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