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  2. @Marcos I resolved this. xD 1. Reset section to default (remove current setup rules). 2. Reboot. 3. Launch Skype or other mic/webcam app. 4. ESET will reset state of DENIED and ask you for access app to webcam. 5. Now ESET is in learning mode - asking for new events. 6. Reboot again (need re-create rules for Windows 10 tasks hosts executives).
  3. I will submit the .exe in a few minutes, but I am still curious about Auger. Is this an ESET asset? Or is Auger a generic open-source machine learning software?
  4. @itman It doesn't work... Anti-phishing Protection is check marked. I tried to re-check. Nothing. Im configured SSL/TLS from chrome.exe... Nothing. Any other suggestion? Anyway - my problem - why not all sites is saved into Logs? Only blocked are saves.
  5. Release Date: October 21, 2019 ESET Endpoint Antivirus and ESET Endpoint Security for macOS have been released and are available to download. Changelog: Version New: Support for changed exclusions workflow in upcoming ESET Security Management Center 7.1 Upgrade to Latest Version Upgrade my ESET Endpoint products for macOS to the latest version Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  6. Today
  7. As already mentioned, there are multiple critical/fatal errors in trace log you provided. For example: Error: CNetworkGrpcModule [Thread 31a0]: GRPC:Failed to resolve: <esmccompanyhostname>.com:2222 indicates that it is not possible to resolve DNS name of where ESMC is supposed to be running.
  8. Maybe it's a PUA and you have a similar (maybe new) variant of it. Please submit the detected file in an archive encrypted with the password "infected" to samples[at]eset.com. For instructions, refer to How to submit Suspicious file to ESET Research Lab via program GUI or How do I report a false positive or whitelist my software with ESET?
  9. Scanning files, NOD32 detected ML/Augur inside an executable I use often. Do I clean this, or ignore it? How the heck did ML/Augur get inside the .exe? Why would ESET want to clean its own code (ML/Augur)? Is ML/Augur the intellectual property of ESET?
  10. Then how do you explain the fact that the ITMan solution worked?
  11. As I wrote, we will substantially reduce the amount of statistics data from CHM. We are not aware of any issues with LiveGrid servers.
  12. The error you have passed is not from the failure of the particular component upgrade task, rather from the failed replication attempts. How is your repository configured in both agent policy and server settings? Did you configure it for autoselect, or you specified a specific repository address ?
  13. Thank you for the suggestions. As I have said, ITMan solution has worked; problem is solved on this client's side. Kindly solve it on the server side; and assume responsibility for the damages until that is done.
  14. In this case I am trying to install a new version of the agent.
  15. You initially posted in September but that "FTCODE" ransowmare is relatively new, hence I think it was something different and the downloader was supposed to download a different malware.
  16. Better also to stay away from suspicious files especially Attachments that you don't expect them to come.
  17. I see, you might not have scanned the network and simply having the firewall enabled would generate the stats. However, as I mentioned 900 MB in 2 days is far too much. Should you encounter it again, please enable logging of submitted files and monitor the event logs as well as the content of the charon folder for a while which will shed more light into what's being sent out. You can prevent extensive CHM stats from being gathered and sent by temporarily disabling submission of statistics.
  18. Hi Marcos, I have an update, I discovered that my case was an attempt of the FTCODE ransomware. Following the description given here I searched for all the features, but I found nothing, neither any file was encrypted, so I think it definitely didn't activate for some reasons. Do you agree ? Bye, Z.
  19. The school network would be my best guess. You should switch to the Eset firewall Public profile when you are connected to a public network. -EDIT- The above assumes you were directly connected to the school network via Wi-Fi connection or Ethernet connection on the school premises.
  20. I have never heard of CHM and have not run it; this is a pc used for personal activities. If it seems I have, can this be the result of a malicious activity in my computer. (Or being connected to a school network at times??) As his solution has solved the problem,ITMan's diagnosis is proven to be correct. According to which, my network resources were being consumed because ESET was trying to deliver Charon files in an infinite loop. So, it is a good idea to follow up on the above mentioned mystery case, but further assessment of the situation should be based on this diagnosis. And this diagnosis says ESET used my network resources because of a previously encountered, known bug. Under this conditions ESET naturally should offer to compensate for the losses, rather than offering to refund the license fee.
  21. 1, The total size of submitted suspicious files from your machine within this year is 498,920 bytes. What could cause higher traffic is statistics sent by Connected Home Monitor (CHM). This feature is supposed to be used only in home networks. In corporate networks you should get a warning first. According to the files that were left in the charon folder it appears that you ran CHM in a network with approx. 9600 devices. However, 900 MB in 2 days is really too much, such amount of data might be collected in a few weeks time in big networks. As of the upcoming version of the CHM module, it will substantially reduce the amount of anonymous statistics that is sent, if sending of statistics is allowed. 2, You can ask for a license refund. However, we hope that you'll stay with us and enjoy exceptional protection that ESET offers to our users.
  22. As you see Access to webcam is completely denied. yellow/orange color. Button "Turn Off completely denied access to webcam" does not work - does nothing. Reset current page in Advanced settings does only one thing - clear up rules tables. And mainly I working on normal user account and launch UAC for full admin rights here. What works?? completely reset ALL SETUP SETTINGS via DEFAULT button (not arrows). But it is annoying for me (I have customs in firewall). @Marcos I resolved this. xD 1. Reset section to default (remove current setup rules). 2. Reboot. 3. Launch Skype or other mic/webcam app. 4. ESET will reset state of DENIED and ask you for access app to webcam. 5. Now ESET is in learning mode - asking for new events. 6. Reboot again (need re-create rules for Windows 10 tasks hosts executives).
  23. Hello you misunderstood my problem. Our issue is, apparently in all of our clients which they have the valid license ; the license removed today on this morning suddenly. So we created and run a activation task again to these clients. In result of this task the license is activated successfully (shown in screenshot). But after 10 minutes these clients (one by one) have been removed again. I don't know what just happen to them. I really appreciate it if you help us with this problem.
  24. Hi - sorry to hear about your issues but you may find opening up a support ticket or calling eset if possible might get a better response. The forum is handy but it appears emailing is still the preferred and recommended method. Hopefully you can get something sorted
  25. I don't understand what you mean by unblocking the webcam. If there are no rules, the webcam is not blocked by ESET.
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