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  2. Hi there Can you please advise me on how to do that. Uninstall and reinstall or can I just install over the top of the existing version? Thanks again Cheers
  3. The odds of encountering a sample cannot justify the acceptance of ESET low performance; when even Microsoft scores better , the expectation would be that somebody from ESET would step in and offer an official statement.
  4. Please downgrade to v9. Windows XP doesn't support SHA256 certificates which is a system pre-requisite to download update modules in a near future.
  5. Hi there Thanks for your reply. Yes, I agree but it’s a PC with some older games and software I use occasionally and to upgrade it would mean an extensive hardware upgrade. I already have another running Windows 10. The NOD32 version is: Cheers
  6. Today
  7. Hello guys, can you please check if the issue persists as we fixed few memory leaks in modules, which are currently available on the pre-release update channel so please switch to it, update, reboot the system and observe the situation. In case the issue persist, just let us know, so we can troubleshoot it with you. Regards, Peter
  8. What version of ESET NOD32 Antivirus do you have installed? The latest one with support for Windows XP is version 9. We strongly recommend upgrading to a modern, fully supported and much more secure OS since installing any security software on an old and unsupported OS can't make it secure enough.
  9. Under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps, create a DWORD value DumpType and set it to 2. Next reboot the machine and reproduce the crash. While the notification about the crash being displayed on the screen, compress the dump, upload the archive here.
  10. Hi there I have an old PC running Windows XP SP3 in my study I use occasionally. Works great, no issues. It has the latest paid subscription of NOD 32 and today after booting it and NOD32 updating the virus signatures it has a red exclamation mark. When I navigate to the Home screen it’s telling me I need to update the program so I downloaded the Live Installer package and ran it and it states the latest version is installed? Its not a major problem but is there a solution please. Cheers
  11. Windows 10 1903 ESSP Sysinspector v10.7.79.0 I have discovered that the Sysinspector tool in ESSP (and possibly other versions of ESET software that include the tool) crashes on load. It can create sysinspector logs, but you can not view them. according to the windows event viewer, the sysinspector is crashing with a 0xc000005 error, with the faulting module being listed as the sysinspector program it self (an internal program error?) The stand alone version of the sysinspector downloaded from the eset site works, but is an older version and takes forever to come up. Fault bucket 2243708203262627270, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0   Problem signature: P1: SysInspector.exe P2: P3: 5ca726a7 P4: SysInspector.exe P5: P6: 5ca726a7 P7: c0000005 P8: 00000000000399aa P9: P10:   Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC914.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC982.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9A2.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9A4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9D4.tmp.txt   These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SysInspector.exe_8bf46cbe28d02d14db50a662d67fcf6d511f96c2_ee6e4bfc_223d13f8-a307-4797-a8bb-ad1273023770   Analysis symbol: Rechecking for solution: 0 Report Id: 89c9e574-29d7-4838-bb51-ea278453d03c Report Status: 268435456 Hashed bucket: 662e45029cc2e6d16f2340b923194dc6 Cab Guid: 0 Faulting application name: SysInspector.exe, version:, time stamp: 0x5ca726a7 Faulting module name: SysInspector.exe, version:, time stamp: 0x5ca726a7 Exception code: 0xc0000005 Fault offset: 0x00000000000399aa Faulting process id: 0x5860 Faulting application start time: 0x01d5265210dec022 Faulting application path: C:\Program Files\ESET\ESET Security\SysInspector.exe Faulting module path: C:\Program Files\ESET\ESET Security\SysInspector.exe Report Id: 89c9e574-29d7-4838-bb51-ea278453d03c Faulting package full name: Faulting package-relative application ID: - <Event xmlns="hxxp://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-06-19T03:50:31.823535500Z" /> <EventRecordID>7953</EventRecordID> <Channel>Application</Channel> <Computer>MSI</Computer> <Security /> </System> - <EventData> <Data>SysInspector.exe</Data> <Data></Data> <Data>5ca726a7</Data> <Data>SysInspector.exe</Data> <Data></Data> <Data>5ca726a7</Data> <Data>c0000005</Data> <Data>00000000000399aa</Data> <Data>5860</Data> <Data>01d5265210dec022</Data> <Data>C:\Program Files\ESET\ESET Security\SysInspector.exe</Data> <Data>C:\Program Files\ESET\ESET Security\SysInspector.exe</Data> <Data>89c9e574-29d7-4838-bb51-ea278453d03c</Data> <Data /> <Data /> </EventData> </Event>
  12. Not true. I am in contact with ESET Technical support technical management team they and I have found that enabling the secure data feature in ESSP, while Condusiv Diskeeper 18 Pro is installed, results in a 0x1e K_mode_Exception_not_handled BSOD which does not allow the system to boot until the ESET uninstaller is run from safemode. the case is actively being investigated. case #285912 according to the support tech, endpoint encryption and ESSP's secure data feature both use the same software, originally made by DESLock. Also found out just today, that the Sysinspector crashes on load. you can create sysinspector logs, but you can not view them. I will be creating a separate post about that issue.
  13. Yesterday
  14. Hello, ok thanks, i was in contact with the support. Sadly it's not possible to decode the files because of the missing private pgp key. You can close this thread.
  15. The Autoruns screen shot I posted just showed the current registry settings. These have to be added manually via Regedit or possible by Group Policy: This type of activity should be restricted via Group Policy setting.
  16. A-V C is "very creative" when it comes to finding samples for its Realtime test series. It's not uncommon for it to slip in a few samples that are geographically restricted to one country and/or region within with an "in-the-wild" dispersion of < 10. The odds of encountering one these samples in close to zero.
  17. I hope you are right about this not being worth it's salt. Also, to see the most recent test you need to change the date on that chart to 2019 Feb to May. Eset only scored 98.4% next to dead last. Can't really be right.
  18. I assume the reference is to this year's most recent A-V C Realtime test where Eset scored 98.4%; approximately the same as it has previously scored recently in this test series. If one has concerns about Eset, refer to this more comprehensive test series where over 10,000 malware samples are used: https://www.av-comparatives.org/tests/malware-protection-test-march-2019/ . Eset scored 99.86% for malware protection. Again, this is only one AV Lab's test; and test series for that lab. Refer to all the AV lab tests that Eset participates in and you will observe that Eset is a top scorer overall.
  19. Either the other AVs do not work as a protected service or they do not call a particular API function that causes the rll file to load.
  20. It must have taken a bit of digging to find a test from a year ago. Test like this are not worth their weight in salt. So what is your purpose and point in posting this? Regards, Tom
  21. Please open a support ticket via the built-in form so that logs are submitted to customer care for perusal.
  22. Phone: LG Zone 3, (LGE VS425PP-3)running Android 5.1.1 Eset Parental Control is completely unable to block the Fun and Games apps. I have it set to 15 minutes, and I'd expect it to shut off after that period, but instead it doesn't appear to have any effect, just tracks the usage and lets me know that my daughter "exceeded" the supposed hard limit to those apps. Am I doing something wrong, or is this function broken, and if so how do I fix it? Thanks, Al Marklin
  23. Eset didn't fare so well. 😟 https://www.av-comparatives.org/comparison/?usertype=consumer&chart_chart=chart2&chart_year=2018&chart_month=Feb-June&chart_sort=1&chart_zoom=3
  24. Thank you Marcos. I looked at that page several times and just overlooked that part. Guess I need to read the docs and not just skim them.
  25. Please read https://support.eset.com/kb3690/. The ESMC release contains the version 7.0.577.0 of the ESMC Server for Windows and version 7.0.471.0 for Linux.
  26. My ESMC Server says it is up-to-date with 7.0.577, but I thought was newest version? When I try to do a component update on my server it lists 7.0.577 as the only version I can install.
  27. Hello, IF I don not use/open/browse Edge, and some days I don't check for WU... Why then Edge is calling phone or whatever you experts call it... I called unwanted connections I do not want to brake WU, but also I don't want Edge connects only God knows where and why What do you suggest me to do Thanks Camelia Update 1: I don't know why they moved my Topic to General Discussion, when It can be an EIS firewall help 😤 Update 2: My name is Camelia 😱
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