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  2. In case changing login credentials to your AD/LDAP won't help, I would recommend to contact ESET support to provide help. Unfortunately LDAP synchronization has very complex configuration - but in this case there is definitely problem with authentication.
  3. Could you be please more specific? You have created mapping for AD security group but users from this group are not able to log in? Asking because it is not clear, as users won't be automatically shown until they first log-in into ESMC, nor they will be removed from ESMC once removed from AD.
  4. Clearing the cache made no difference. I suppose the records I attached were useless. Finally yesterday I uninstalled version 13.024.0 and installed the latest version (13.1.16.0) without any problem.
  5. Today
  6. Where did you download ESET Log Collector from? I'm asking since you've used version 3.2 while the latest one is 4.0 and the exported configuration doesn't include applied policy settings.
  7. This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year. For more in-depth information and details, please consult the below links: ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/ There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.
  8. Hi we have mapped security witch do not get new users or delete old according to AD Group. (Access rights for managment console) Test new group -> ESET find new group -> no members Server restart do not help. User sync is working correct (i see new users and old deleted are gone) Server Version latest ESET on MS 2012 R2 thx for help
  9. Login: Domain\User with have right to read Administrator is a local user mfg Rob
  10. I confirm that after selecting to activate a trial version and filling in the form, update ended with an error because no U/P was received by the application. We are going to report it to developers for further investigation. We'll keep you posted.
  11. Yes, only admins and mods have access to attachments uploaded here.
  12. Most likely you have scheduled a scan task that is run after a module update. There is no such task created by default. Please provide logs collected with ESET Log Collector.
  13. Since when did Endpoint Security run a full C scan after every virus database update? I updates recently to 7.2.2055.0 and I'm pretty sure that previous versions did some sort of quick scan (probably only running processes, etc). I noticed some time ago that ekrn.exe was using cpu for a long time, I just confirmed with Process Monitor that after every virus database update it does a FULL 😄 scan, going through every folder. What is really anoying is that it takes about 50 minutes at my PC to finish (Visual Studio, SQL Management Studio, lots of iso/zip files in subfolders on desktop, Thunderbird with many GB of mail messages), so lots of unpacking and creating temp files in C:\Windows\Temp\NODxxxx.tmp. I have SSD drive so it's a LOT of write cycles to it (SSD have limited write cycles).
  14. Hello, I can't activate my trail installation of NOD32 for Linux Desktop on Manjaro XFCE 19. NOD32 allways give me the error: can't connect to the activation database. Wait 15 Minutes. The Logfile tell me something about missing Username / Password. But for a trail I doesn't have this. 31.03.2020 18:23:08 ESET Daemon Fehler bei Update von Virenschutz: Benutzername oder Passwort falsch. 31.03.2020 18:21:53 ESET Daemon Fehler bei Update von Virenschutz: Benutzername oder Passwort falsch. 31.03.2020 18:21:31 Media control access Cannot unblock removable media (org.freedesktop.udisks2.filesystem-mount) 31.03.2020 18:18:04 ESET Daemon Fehler bei Update von Virenschutz: Benutzername oder Passwort falsch. 31.03.2020 18:17:43 Media control access Cannot unblock removable media (org.freedesktop.udisks2.filesystem-mount) What is the trick to activate the trail? Help please. Best wishes Georg
  15. This specific client is not able to resolve DNS name of your ESMC, i.e. error is: GRPC:Failed to resolve: eset-es.<redacted>.com:2222 Could you please verify that clients can actually resolve this hostname? There is an alternative to instruct clients to connect to both hostname and IP as an alternative, but it has certain requirements to ESMC's TLS certificate so should be used carefully.
  16. Unfortunately I am not able to provide any official recommendation, but any chance you tried third-party repositories? For example this one seems to provide QtWebkit based on Ot4: https://centos.pkgs.org/8/getpagespeed-x86_64/qtwebkit-2.3.4-23.el8.x86_64.rpm.html
  17. Yes. When creating the Permission set there is nothing related to malware cleaning. Can we add this as feature request? I was also able to reproduce issue in my own environment and you can do the same by doing the following>> Create Test static group, Create Test permission set (Grant all functionality), create test USER and assigned to permission set. Run as a test https://www.amtso.org/feature-settings-check-potentially-unwanted-applications/. Go to "Detections" when logged into this new user account and "RESOLVE" is not available when checking box(s). Log out of test user account and log back in with Administrator native account. Edit Test permission group and set to GROUP "ALL" instead of TEST GROUP and then log out and back in with TEST user account. Resolve is now available.
  18. I couldn't upload the content of the updfiles since it doesn't support the extension (it has no . extension, it's just a basic file.) I will check if my DNS has been poisoned and it prevents me from updating. eset_log.zip
  19. The antivirus came with the PC (the guy who reset my computer installed it) and it was on 12 (2017). I upgraded from it to 13. How should I send you these files? via DM or in the topic itself?
  20. Did you install it using Live Installer or you upgraded from an older version via the in-product update feature or somehow else? Please provide: 1, logs collected with ESET Log Collector 2, the content of the "C:\ProgramData\ESET\ESET Security\updfiles\http_repository.eset.com" folder.
  21. Status log Scope Time Text Dynamic groups 2020-Mar-31 14:07:09 Device is not member of any dynamic group Last authentication 2020-Mar-31 14:39:46 Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "eset-es.company.com" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 2, error message: Failed to create subchannel, and error details: Last replication 2020-Mar-31 14:39:41 ERROR: InitializeConnection: Initiating replication connection to 'host: "eset-es.company.com" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: eset-es.company:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0] All replication attempts: 318 Peer certificate 2020-Mar-30 17:26:51 OK Agent peer certificate with subject 'CN=Agent at *, C=US' issued by 'CN=Server Certification Authority, C=US' with serial number '01d0a68b060d6a423b941fdba7c12da04001' is and will be valid in 30 days Product 2020-Mar-30 17:26:50 Product install configuration: Product type: Agent Product version: 7.1.717.0 Product locale: en_US Performance Indicator Value Up time 21:12:56 Memory private usage 19 MB Available physical memory 5638 MB Generated at 2020-Mar-31 14:39:46 (2020-Mar-31 10:39:46 local time)
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